Severity Level 1 Defect definition
Severity Level 1 Defect means a problem/defect that causes complete loss of use of the Service and cannot reasonably continue. The problem/defect has one or more of the following attributes:
i. Critical functionality is not available. The Service cannot continue because a vital feature is inoperable.
ii. Data corruption. Physical or logical data is unavailable or incorrect.
iii. System crashes repeatedly and continues to fail after restart attempts.
Severity Level 1 Defect means: (i) a defect that, in the reasonable judgment of K-servicing, renders the Hosted Services / Platform inoperable or is causing a serious adverse impact to K-servicing’s business operations; or (ii) any material defect preventing or adversely impacting Borrowers from utilizing the Services applicable to Borrowers.
Severity Level 1 Defect means a Defect that results in the failure of one or more critical functionalities of a Deliverable or that impairs the performance of substantially all major functions of a Deliverable.
Examples of Severity Level 1 Defect in a sentence
Severity Level 1 A Severity Level 1 Defect is generated if a critical component or the entire application has stopped or is so severely impacted that the Licensed Software, Deliverables or Service component cannot reasonably continue to operate and there is no Workaround available.