Examples of Severity 3 Errors in a sentence
Qlik will use commercially reasonable efforts to respond (a) within the Initial Response Times set forth in the table below, to Severity 1 Errors reported by a Technical Contact to Qlik via telephone or (b) within the Initial Response Times set forth in the table below for Severity 2 and Severity 3 Errors that are reported by a Technical Contact to Qlik via telephone or the Support Portal.
Qlik will respond (a) within the Initial Response Times set forth in the table below to Severity 1 Errors reported by MHBE to Qlik via telephone or (b) within the Initial Response Times set forth in the table below for Severity 2 and Severity 3 Errors that are reported by MHBE to Qlik via telephone or the Support Portal.
Qlik will communicate with Licensee at least once each business day (with respect to any Severity 1 Errors) or otherwise as reasonably necessary based on the nature and type of Error (with respect to Severity 2 Errors and Severity 3 Errors) until the applicable Error is resolved (in accordance with Section 4.1 below) or work-around is provided.
Licensees who have purchased “Enterprise Support Coverage” receive, in addition to the elements of Basic Support Coverage described above, unlimited telephone support for Error determination, verification and resolution (or instruction as to work-around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and 365 days a year during the applicable Enterprise Business Hours for Severity 2 and Severity 3 Errors.
For Severity 3 Errors, Rocket Software will provide a complete resolution to such Severity 3 Error within 30 business days of reporting.
Partners with Enterprise Support receive support for Error determination, verification and resolution (or instruction as to work-around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and during Qlik’s Standard Business Hours for Severity 2 and Severity 3 Errors..
Qlik will use commercially reasonable efforts to respond (a) within the initial response time targets set forth in the tables below with respect to the applicable Qlik Products for Severity 1 Errors reported by a Technical Contact to Qlik via telephone or (b) within the Initial Response Times set forth in the table below for Severity 2 and Severity 3 Errors that are reported by a Technical Contact to Qlik via telephone or the Support Portal.
The occurrence of any of the following within a given 30 -day period will be deemed a “Chronic Failure”: (i) two or more Severity 1 Errors; (ii) five or more Severity 2 Errors; or (iii) 10 or more Severity 3 Errors.
In the event of 3 (three) or more Errors higher than the Severity 3 Errors level during any calendar month, Credit Suisse may terminate the Agreement for material breach pursuant to the provisions in section 13.3 (Termination for Cause) of the GTC, it being understood that such breach cannot be remedied in accordance with the latter section.
Customers with Enterprise Support receive support for Support Case Error determination, verification and resolution (or instruction as to work-around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and during Qlik’s Standard Business Hours for Severity 2 and Severity 3 Errors.