Severity 1 Defect definition

Severity 1 Defect means a software failure that blocks the customer from utilizing the service.

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Severity 1 Defect. A software problem whose nature and/or severity prevent the State from continuing its business, and may have one or more of the following characteristics: o Required uptime for the Contractor's solution is not being maintained;

Severity 1 Defect has the meaning provided in the Requirements (or if not provided, a Defect that involves a complete loss of one or more major functional areas within any part of the Solution, Services or Deliverables, and for which no Workaround exists); "Severity 2 Defect" has the meaning provided in the Requirements (or if not provided, a Defect that involves a material degradation of one or more major functional areas within any part of the Solution, Services or Deliverables);

Examples of Severity 1 Defect in a sentence

If a Severity 1 Defect occurs during normal operating hours (9:00 am to 6:00 pm U.S. Eastern Time weekdays), Upland will begin immediate and continuous efforts to reproduce and resolve the Defect and will carry out those efforts until the Defect is resolved.
If a Severity 1 Defect occurs during normal operating hours (9:00 am to 5:00 pm Central Time weekdays), Iternal will begin immediate and continuous efforts to reproduce and resolve the Defect and will carry out those efforts until the Defect is resolved.
If a Severity 1 Defect occurs during Alchemy’s normal operating hours (8:30 am – 5:30 pm Central Time weekdays), Alchemy will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.
Severity 1 Defect: from the moment of notification of the Defect, Astadia will target a response within two (2) business hours.
VENDOR shall use reasonable commercial efforts to provide a Fixes or workarounds as follows: Defect Severity Request received during Service Hours Request received outside Service Hours Severity 1 Defect within 48 hours of being notified by ICERS of the Defect.
The criteria AgileAssets utilizes in determining when to escalate a Severity 1 or Severity 2 Defect are as follows:  Severity 1 Defect – If not resolved within 16 hours and no material progress has been made, the issue is escalated within AgileAssets for additional action and resources as needed.
Service Hours Severity 1 Defect Within one hour of being notified by ICERS of the Defect.
At the time of reporting a Defect to VENDOR, ICERS, acting reasonably, shall indicate if the Defect is a Severity 1 Defect, Severity 2 Defexct or Severity 3 Defect.
If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm Central Time weekdays), ElementLMS will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

More Definitions of Severity 1 Defect

Severity 1 Defect means a Defect which renders the Licensed Programs or the System inoperative or causes the Licensed Programs or System to fail catastrophically.

Severity 1 Defect means the condition which exists when the transmission system is completely inoperative, and it is not usable by the customer. The inoperative portion of the licensed software completely restricts the customer's operation.

Severity 1 Defect means a problem where the State’s use of a solution service element has stopped or is so severely impacted that the State personnel/Users cannot reasonably continue to work.

Severity 1 Defect means any Defect rendering the use of the Software impossible, in whole or in part, for the use or test of an essential function of the Software; or giving rise to limitations or restrictions in the use of the Software rendering an essential function of the Software unusable in production; or giving rise to limitations or restrictions in the testing of the Software, rendering an essential function of the Software untestable.