Severity 0 definition

Severity 0 means a problem in the SaaS System that causes substantial downtime of the SaaS System. Generally requires 24X7 availability of Customer’s Designated Technical Support Personnel. PTC will work 24X7 until the issue is resolved or the Severity is lowered. There is no viable Workaround available.
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Severity 0 means a problem in the hosted environment that causes substantial downtime of the hosted system. Generally requires 24X7 availability of a customer contact. PTC will work 24X7 until the issue is resolved or the Severity is lowered. There is no viable workaround available.
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Examples of Severity 0 in a sentence

  • The failure of Marqeta to meet a Performance Standard shall not constitute a breach of the Agreement unless such failure constitutes a Severity [***] failure and such failure (a) is result of a breach of the Standard of Care; or (b) occurs in [***]; or (c) such failure constitutes a Severity 0 or [***] and aggregates to more than [***].

  • The SLA is considered met if GTO is notified that the Genuity has begun problem identification and is working towards resolution based on the following criteria: Severity 0 events - within one business hour Severity 1 events - within one business hour Severity 2 events - within 8 business hours Severity 3 events - within 3 business days.

  • An On-Call Support technician will be paged for Severity 0 events and Remote Access issues.

  • Generally, Severity 0 results when multiple sites are completely down, Severity 1 results when a single site is completely down, or degradation is occurring at multiple sites, Severity 2 occurs when service is degraded at a single site and Severity 3 is all other situations.

  • STONE BOND agrees to escalate the resolution of errors to its development team in the event an error is a Severity 0 or in the case of errors of lesser degrees if the time frames for error resolution have not been met or appear unlikely to be met.

  • For Severity 0 Errors only, telephone support is available to report irregularities during Normal Business Hours.

  • Severity 0 (Production Down) incidents called in during non-business hours will receive an initial response within an hour; other contacts made during non-business hours will be responded to the next business day, based on severity.