Severe KPI Failure definition
Examples of Severe KPI Failure in a sentence
Severe KPI Failure: Invoice submitted inaccurate and timeline not achieved.
Minor KPI Failure: Observations raised on the test results and or 1 additional day of testing required Serious KPI Failure: Multiple additional testing days required Severe KPI Failure: Failure which requires a re-test 4 8 10 KPI 4 Accurate and timely billing See paragraph 2 of Part E of Schedule 9 of Annex 1 of Call Off Schedule 2 (Performance Levels) Each Measurem ent Period Target Performance Lev el: All invoices submit accurate and correct first time on time.
If Minor KPI Failure: the Observations 2 witnessed raised on the test SAT results and or 1 produces additional day of non- testing required compliant results then Serious KPI this will be Failure: 4 recorded as Multiple SAT failure additional testing days required Severe KPI Failure: 8 Failure which requires a re-test KPI 3 Defect Following Following the Target 0 Rectification the raising install of a new Performance of a defect during the or upgraded site.
Severe KPI Failure: Information is provided later than 48hrs following the request for information time period elapsing.
Following the issue of an order to upgrade Target Performance Level: On-time Minor KPI Failure: 5 – 10 days past the date Serious KPI Failure: 10 – 20 days past the date Severe KPI Failure: 20+ days past the date 0 2 4 6 No KPI 2 Handover Failure Following a successful upgrade as declared by the supplier.
Following the request for an inspection by the supplier Target Performance Level: On-time Minor KPI Failure: 5 – 10 days past the date Serious KPI Failure: 10 – 20 days past the date Severe KPI Failure: 20+ days past the date 0 2 4 8 No KPI 3 Accurate and timely billing See paragraph 2 of Part E of Schedule 9 of Annex 1 of Call Off Schedule 2 (Performan ce Levels) Each Measurement Period Target Performance Lev el: All invoices submit accurate and correct first time on time.
If the witnessed FAT produces non- compliant results then this will be recorded as FAT failure At point of test Target Performance Level: No observations Minor KPI Failure: Observations and or 1 test failure raised on the test results Serious KPI Failure: 2 – 5 test failures observed on the test results Severe KPI Failure: 5+ test failures observed on the test results 0 2 4 10 No KPI 3 HOTA Failure Following successful pre-testing as declared by the supplier.