Severe Errors definition
Severe Errors are Errors that cause Client's system or one of its substantial components to abend, but do not cause the loss of a call or prevent Essential Information from reaching a call monitor, or that create a significant increase in call response time. If a Severe Error causes more than one call monitor to abend, then it will be upgraded to a Critical Error. If a Severe Error occurs, Cambridge will dispatch personnel familiar with the Deliverables and Client's system to Client's facilities on the next business day to correct such Severe Error, and will work during normal business hours, using reasonable resources, until such Severe Error is corrected.
Examples of Severe Errors in a sentence
Licensee may withhold payments, pending resolution of any outstanding Severe Errors by ServiceWare or if ServiceWare has violated the exclusivity provisions set forth in Section 2.9 of this Agreement.
Once all Severe Errors have been resolved, Licensee must remit to ServiceWare all payments that have been withheld within five business days.
ServiceWare's response to Severe Errors shall be to provide commercially reasonable efforts to dedicate the necessary personnel to the identified problem during ServiceWare's normal working hours until the problem has been corrected.