Sev 1 Error definition
Sev 1 Error means a catastrophic Event causing a complete (100%) loss of a key safety related feature of the Services 20 min. 30 min.
Sev 1 Error means a [*]. [*]
Sev 1 Error means a catastrophic error in an application which causes a complete (100%) loss of service for any subset of Users and for which a workaround has not been made available and which causes: (a) an important component of the Sorrent Services to be unusable, a system or product malfunction due to deficiency or non-usability, and has frequent or major User impact or there is a frequent failure of an important service; or (b) data loss or corruption. Example: 10/8 outage — Users receiving “bad http status” errors when attempting to connect to the Sorrent’s site. *****
More Definitions of Sev 1 Error
Sev 1 Error means a Catastrophic error in SEVEN’s Personal Edition that causes a [* * *] loss of service for [* * *] or more of Authorized Users and for which a workaround has not been made available. Catastrophic errors are defined as errors causing any of the following types of outages: (i) inability to connect to Enterprise email, calendar, or directory services for any length of time (ii) inability to access operational support or administrative tools For SEVEN’s hosting services to Sprint: [* * *] For SEVEN software product support: Client: [* * *] Server: [* * *] For SEVEN’s hosting services to Sprint: [* * *]. Bridge established by Sprint at point of failure identification.) For SEVEN software product support: [* * *] [* * *] for notification and initial acknowledgement.
Sev 1 Error means a catastrophic error in the application which 1.5 hours causes a complete (100%) loss of service for any subset of Users and for which a workaround has not been made available and which causes: (i) an important component of the Service Provider Services to be unusable, a system or product malfunction due to deficiency or non-usability, and has frequent or major User impact or there is a frequent failure of an important service; or (ii) data loss or corruption. Example: 10/8 outage--Users receiving "bad http status" errors when attempting to connect to the Service Provider's site. -------- ------------------------------------------------------------------ ------------- -------- ------------------------------------------------------------------ ------------- Sev2 "Sev 2 Error" means a non-catastrophic error in the application 4.0 hours that causes greater than 50% degradation of performance and that: (i) constitutes a major failure for an important product feature which causes significant inconvenience to Users, system or product malfunction due to deficiency or non-usability; or (ii) produces results materially different from those described in the documentation for a major product feature, but which such error does not rise to the level of a Sev 1 Error. Example: Users receiving "compile error" message when attempting to read a news item.
Sev 1 Error means a catastrophic error in an application which causes a complete (100%) loss of service for any subset of Users, for which a workaround has not been made available and which causes: (a) an important component of the Service Provider Services to be unusable or a system or product malfunction due to deficiency or non-usability (i.e. a frequent or major User impact or a frequent failure of an important service); or (b) data loss or corruption. Example: 10/8 outage -- Users receiving “bad http status” errors when attempting to connect to Service Provider’s site. 1.5 hours