Services Outage definition

Services Outage means a failure or disruption in the Services.

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Services Outage means a period of time in which the ND Network is generally inaccessible to customers due to failures of the ND Network. Network Maintenance, Force Majeure Events, and failure of Customer Systems, including connectivity between Customer Systems and the Internet, are not Service Outages.

Services Outage means an instance in which a Service covered by the 100% uptime guarantee is completely unavailable for more than 15 consecutive minutes.

Examples of Services Outage in a sentence

The amount of credit issued by SELLER in response to End User’s Services Outage or Services Degradation, subject to the specifications and qualifications contained herein.
A record of a Services Outage and its subsequent resolution, as recorded by Seller/NECECT; Trouble Tickets are initiated by End Users contacting the published End Users Service points of contact.
The length of the Services Outage, beginning when the End User first opens an appropriate Trouble Ticket and ending when the Services are fully functional; Services Outage credits will not be issued unless and until an appropriate Trouble Ticket is opened by the End User.
Any such credit responsibility shall be deducted from any monthly service fees invoiced to Big Planet during which the Enhanced Services Outage occurred, unless disputed by I-Link, in which case the dispute shall be handled pursuant to the provisions of Section 7.1 above.
Calculation of Credits: Subject to the terms and conditions of this Delivery Service SLA, Edgio shall issue to Customer a credit for a Services Outage in an amount equal to the lesser of one day’s worth of the Base Charge paid by Customer, multiplied by each 24-hour period in which Customer experiences a Services Outage during a particular month.
To be eligible for a Services Credit as defined herein, the End User must first open a Trouble Ticket to report the Services Outage or Services Degradation.
The length of time between End User opening a Trouble Ticket and NEC Cloud resolving the Services Outage; this time is calculated as an average of all repair time for end-user’s Trouble Tickets in the preceding calendar month.
To receive a remedy under this SLA, Customer must notify Verizon within 30 business days of a Services Outage.
The length of the Services Outage, beginning when End- User first opens an appropriate Trouble Ticket and ending when the Services are fully functional; Services Outage credits will not be issued unless and until an appropriate Trouble Ticket is opened by the End-User.
NEC Cloud Services experiencing a Services Outage or a Services Degradation for which a Trouble Ticket has been opened.

More Definitions of Services Outage

Services Outage means an instance in which Traffic Services are completely unavailable for more than 15 consecutive minutes.

Services Outage means any period of time during which the TDC Network or Cloud System is unable to send or receive data.

Services Outage means a failure or disruption in the Services. "Services Start Date" means the date on which we activate the Services as set out in Clause 7. "Service Termination Fee" means the Service termination fee as set out on the website.

Services Outage means any period of time during which the TDC Network or Cloud System is unable to send or receive

Services Outage means an instance in which Delivery Server/Service is completely unavailable for more than 15 consecutive minutes.