Service Priority Level definition

Service Priority Level means the identification and classification of IT Service requests and faults as identified in the Schedule for the Supply of Managed IT Service.
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Service Priority Level means the level of priority assigned to a Support Notification
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Service Priority Level means as decided by AUC as to the severity of the Customer request for AUC assistance. Software: means Software on all Network Attached Devices and in Virtual domains that are used by the Customer and which are used to run the CustomerIT Network and which are covered under the Support Contract including all new releases, patches and versions.
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Examples of Service Priority Level in a sentence

  • CAPECO provides services to people in both the OPI and Pilot program who have a Service Priority Level (SPL) of 1-18 on a CAPS Assessment as scored in Oregon Access.

  • Under .2606 “Interim Service Priority Level Static Assessment” changed to “Risk/Needs Assessment (RNA) Report.” Entire section changed to reflect Risk/Needs Assessment as a validated tool and its purpose.

  • Those factors are: (1), (2), (3) (A), (B),(C) all replaced by “Further, the Case Manager will form the ASR Agreement taking into consideration time remaining on the ASR sentence, custody level and Service Priority Level (SPL).

  • Case Analyst changed to “Diagnostic Case Analyst.” Under .2604 changed:”…request an Interim Service Priority Level Static Assessment for ASR inmates from designated staff within the Office of Research and Planning via their Region/Command Programs Services Coordinator.

  • Further, the Case Manager will form the ASR Agreement taking into consideration time remaining on the ASR sentence, custody level and Service Priority Level (SPL).

  • The CAPS tool is an electronic, holistic assessment assigns a ranking called a Service Priority Level (SPL).

  • Upon the Service Provider detecting that the Supported Network is not in Good Working Order, it shall, as soon as reasonably practicable during Normal Business Hours, provide the Customer with a Support Ticket setting out the Service Priority Level in relation to the detected Fault and thereafter carry out the Remote Support Services in respect of the Fault in accordance with the terms of Clauses 10.3 to 10.5 of the Framework Agreement.

  • For ASR inmates, Service Priority Level guides the development of the ASR plan.

  • In the meantime, we ask that you please refrain from using any screening tool or assessment other than what is listed in the current CAPs.If you have any questions related to Service Priority Level, (SPL) please contact Ben Sherman @ 503-602-3471.

  • An Assessment Summary Form (SDS002) is printed showing the client’s Service Priority Level.


More Definitions of Service Priority Level

Service Priority Level means as decided by the Supplier as to the severity of the Customer request for the Supplier assistance.
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Related to Service Priority Level

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • First Lien Net Leverage Ratio means, with respect to any Test Period, the ratio of (a) Consolidated First Lien Net Indebtedness as of the last day of such Test Period to (b) Consolidated EBITDA for such Test Period.

  • First Lien Leverage Ratio means the ratio, as of any date, of (a) Consolidated First Lien Debt as of the last day of the Test Period then most recently ended to (b) Consolidated Adjusted EBITDA for the Test Period then most recently ended, in each case of the Borrower and its Restricted Subsidiaries on a consolidated basis.

  • RBC level means an insurer's company action level RBC, regulatory action level RBC, authorized control level RBC, or mandatory control level RBC where:

  • Base Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month which is 12 calendar months prior to the month for which the Substitute Index Level is being determined;

  • Senior Leverage Ratio means, on any date, the ratio of Total Debt less the sum of (a) the aggregate outstanding principal amount of the Senior Subordinated Notes plus (b) Available Cash on such date to Consolidated EBITDA for the period of four consecutive fiscal quarters most recently ended on or prior to such date.

  • Pricing Level refers to the determination of which of Level I, Level II, Level III, Level IV, Level V or Level VI applies at any date.

  • Pricing Level IV means any time when (i) no Event of Default has occurred and is continuing, (ii) the Senior Debt Rating is BBB- or higher by S&P or Baa3 or higher by Moody’s and (iii) Pricing Levels I, II and III do not apply.

  • Pricing Level V any time when (i) the senior unsecured long term debt rating of the Borrower by (x) S&P is BBB‑ or higher or (y) Xxxxx’x is Baa3 or higher and (ii) none of Pricing Level I, Pricing Level II, Pricing Level III or Pricing Level IV applies.

  • Secured Leverage Ratio means, on any date, the ratio of (a) Consolidated Secured Debt as of such date to (b) Consolidated EBITDA for the Test Period as of such date.

  • Licensed Level means a) when referenced in the context of a Named User, the quantity of Metric for which each individual Named User category and type is licensed -and- b) when referenced in the context of a Package, the quantity of Metric for which each individual Package is licensed; and

  • Service Level Credit is defined in Section 8.

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Secured Net Leverage Ratio means, on any date, the ratio of (a) Consolidated Secured Net Debt as of such date to (b) Consolidated EBITDA for the Test Period as of such date.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.

  • Pricing Level I shall exist on an Adjustment Date if the Consolidated Leverage Ratio for the relevant period is greater than or equal to 3.50 to 1.00.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Network Availability means the capability of the equipment to resume functions after a remotely initiated trigger has been detected by a network port;

  • Maximum Concentration Level Assessment means the Maximum Concentration Level Assessment for the purposes of a Basic Comprehensive Certificate of Approval, described in the Basic Comprehensive User Guide, prepared by a Toxicologist using currently available toxicological information, that demonstrates that the concentration at any Point of Impingement for a Compound of Concern that does not have a Ministry Point of Impingement Limit is not likely to cause an adverse effect as defined by the EPA. The concentration at Point of Impingement for a Compound of Concern must be calculated in accordance with O. Reg. 419/05.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Trigger Level means with respect to an Index, the level specified as such in Annex 1 with respect to such Index

  • Senior Net Leverage Ratio means, as of any date of determination, the ratio of (a) Senior Indebtedness on such date to (b) Consolidated Adjusted EBITDA for the period of four consecutive fiscal quarters of the Borrower ended on or prior to such time (taken as one accounting period) in which financial statements for each quarter or fiscal year in such period have been or were required to be delivered pursuant to Section 5.01(a) or (b) without giving effect to any grace period applicable thereto.

  • Level V Status exists at any date if, on such date, the Borrower has not qualified for Level I Status, Level II Status, Level III Status or Level IV Status.