Service Penalty definition

Service Penalty the amount calculated which the City shall have the option, but not the obligation, to recover as a reduction in the fee payable for the Services, each time the Supplier fails to meet the Service Levels, reference clause 22: Penalties of the Special Conditions of Contract DRAFT “Stock Management” Stock levels of appropriate spares and equipment of the right quality and quantity in the right location to enable the Supplier to operate within the agreed upon for response; Sundries items or oddments not mentioned individually; “Supplier” (Company), Registration Number: of physical address: ; Postal address: , a company duly incorporated in accordance with the company laws of South Africa, represented herein by , who warrants that he/she is duly authorised by board resolution to sign this Agreement for and on behalf of the Supplier. The Supplier warrants that- 1. it is registered under the Regional Services Council Act, 1985, under registration number. CMC RSC Levy # , for the purpose of the payment of all levies payable by it under that Act; and 2. all levies due by it under such Act to date hereof, have been paid; “Supplier” is a generic term which may include suppliers of goods and services, contractors and/or consultants; Technical skills technical ability / expertise of installation and test equipment technicians Useful life Minimum duty cycle of equipment or components Warranties undertaking as to the ownership or quality of an item, accepting responsibility for defects or repairs over a DRAFT specified period. Refer to Clause 15 of the General Conditions of Contract as contained on page 185 of the Tender document and Clause 15 of Special Conditions of Contract; Working day Any day between Monday and Friday, 08:00 till 17:00, excluding Saturdays, Sundays and Public Holidays
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Service Penalty is the amount for each Service Metric that is factored against the monthly fees for purposes of calculating any Service Credits relative to the applicable Service Level(s) during a given Measurement Interval.
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Examples of Service Penalty in a sentence

  • The Minimum Service Level and Service Penalty will be the same as the Issue Resolution Minimum Service Level as defined.

  • In the event that a single Issue affects more than one Service Level, only the Service Metric with the highest Service Penalty will apply with respect to any Service Credits issued by CGI to the Customer.

  • If, during the week following the occurrence of a Service Level Deficiency (the "Service Penalty Week"), the Service Level is restored to at least * , then the Service Level Deficiency shall be cured and a new Measurement Period shall begin.

  • If C&S fails to restore the Targeted Service Level during the Service Penalty Week, then Big V will be entitled to the Penalty Payment during such week and each subsequent week until the Targeted Service Level is restored ("Penalty Period").

  • In the event a Customer is notified to curtail for conditions 2 or 3 of the interruptible program decision rule, Customer can elect to buy through the period of curtailment and be in compliance with the Interruptible Service Penalty of this rider.

  • In the event that a single Issue affects more than one Service Level, only the Service Metric with the highest Service Penalty will apply with respect to any Service Credits issued by SIRE to the customer.

  • If, during the fourth week following the occurrence of a Service Level Deficiency (the "Service Penalty Week"), the Targeted Service Level is restored to at least [CONFIDENTIAL], then the Service Level Deficiency shall be cured.

  • If, during the week following the occurrence of a Service Level Deficiency (the "Service Penalty Week"), the Service Level is restored to at least 95%, then the Service Level Deficiency shall be cured and a new Measurement Period shall begin.