Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);
Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.
Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.
Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.
Service lateral means an underground facility that is used to transmit, distribute, or furnish gas, electricity, communications, or water from a common source to an end-use customer. A service lateral is also an underground facility that is used in the removal of wastewater from a customer’s premises.
Extra Services means those services set forth in Schedule “B” that are requested by the Municipality for itself or on behalf of its citizens and provided by the Company in accordance with paragraph 7 of this Agreement;
The Services means those services ancillary to the supply of the Goods, such as transportation and insurance, and any other incidental services, such as installation, commissioning, provision of technical assistance, training, and other such obligations of the Supplier covered under the Contract.
Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Basic generation service provider or "provider" means a
Service Line means any electric supply line through which electricity is, or is intended to be, supplied:
Lead service line means a service line made of lead which connects the water main to the building inlet and any lead pigtail, gooseneck or other fitting which is connected to such lead line.
Maintenance and Support Services means the services provided by Contractor under Appendix F.
Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.
Personal services contract means a contract that, by its express terms or as administered, makes the contractor per- sonnel appear to be, in effect, Government employees (see 37.104).
Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.
Transitional Services means services involving technical or specialized knowledge required to complete a project or to provide temporary consulting services to the City.
Transition Services means a coordinated set of activities for a child with a disability that:
Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.
Design Services means architect services, engineer services or landscape architect services.
Multiphase professional services contract means a contract for the providing of professional
Service delivery area means the defined geographic area for delivery of program services.
Service List means the list of persons designated by the hearing officer or Clerk in a regulatory or adjudicatory proceeding upon whom parties or participants must serve motions, prefiled questions and prefiled testimony and any other documents that the parties or participants file with the Clerk unless the hearing officer otherwise directs. (See definition of "notice list" in this Section.) (See also 35 Ill. Adm. Code 102.422.)
ACS means “asset-controlling supplier” as that term is defined in the Cap and Trade Regulations.