Service Level Specification definition

Service Level Specification means the requirements of the Authority set out in Section 1 (Service Level Specification) of Schedule Part 12 (Service Requirements) as amended from time to time in accordance with Clause 33 (Change Protocol);
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Service Level Specification has the meaning attributed to it in the relevant Service Order.
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Service Level Specification means a document made available by Fujitsu on the Service Website or by Fujitsu to the Customer via other electronic means or in writing, designated as a ‘Service Level Specification’ and describing the service levels applicable to any of the Cloud Services.
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Examples of Service Level Specification in a sentence

  • Project Co shall respond to and Make Safe any Service Event raised within any required Response Period specified for the relevant Performance Standards or Availability Standards as set out in Schedule 12 ( Service Level Specification).

  • A Service Level Specification (SLS) may be defined per access network connection, per VPN, per VPN site, and/or per VPN route.

  • Project Co shall resource the Services with suitable personnel with the relevant skills to deliver each Service, in accordance with this Service Level Specification.

  • Project Co shall provide the Services in order to comply with this Service Level Specification and this Agreement.

  • Project Co shall ensure that the Services solution is efficient, sustainable, and capable of being effectively monitored and measured (in accordance with this Service Level Specification).

  • Project Co shall prepare Service Delivery Proposals for each of the Services that comply with this Service Level Specification, detailing how the Services will be ramped up and delivered at [each of/the] Facilities.

  • Project Co shall deliver the Services in accordance with this Service Level Specification.

  • The Service Delivery Proposals shall include the approach and proposed methodology for meeting this Service Level Specification.

  • Project Co shall monitor the Services in accordance with the requirements of this Service Level Specification and the Payment Mechanism to determine whether Performance Failures and/or Unavailability has occurred and whether Deductions are due and shall report Service Events to the Helpdesk and ensure that these are recorded, actioned and remedied.

  • Project Co shall acknowledge SMS, e-mail and telephone voice recorded messages during the Core Day to comply with the Rectification Periods as specified in the Payment Mechanism or this Service Level Specification, as appropriate.

Related to Service Level Specification

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • technical specification means a document that prescribes technical requirements to be fulfilled by a product, process or service;

  • Service Specifications means the following documents, as applicable to the Services under Your order:

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Functional Specifications means the descriptions of features and functions of the Application as expressly set forth in Quote.

  • The Specification means the Specification annexed to or issued with G.T.C.C. and shall include the schedules & drawings attached thereto as well as all samples and pattern, if any.

  • Technical Specifications means the detailed requirements for the Work furnished by the Architect and set forth in Book 3 of the Contract Documents.

  • Standard Specifications means a compilation in book form of specifica- tions approved for general application and repetitive use;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Contract Specifications means the principal trading terms in CFD (for example Spread, Swaps, Lot Size, Initial Margin, Necessary Margin, Hedged Margin, the minimum level for placing Stop Loss, Take Profit and Limit Orders, financing charges, charges etc) for each type of CFD as determined by the Company from time to time.

  • TENDER SPECIFICATION means “Specific conditions, technical specifications, appendices, site information and drawing pertaining to the work in which the tenderers are required to submit their offer. Individual specification number will be assigned to each tender specification.

  • Brand Name Specification means a specification limited to one or more items by manufacturers’ names or catalogue number.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Detailed Specifications means the specifications for materials and works as specified in PWD BSR/ issued under the authority of PWD/ or as implied/added to or superseded by the special conditions.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Swap Specification means, with respect to any Swap, the Rules or other trading protocols containing specifications for such Swap, as adopted, amended, supplemented or otherwise modified from time to time by BSEF.

  • Product Specification means a product specification for a Medical Device set out in Schedule 2;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • TENDER SPECIFICATIONS means the Scope of Work, Special Instructions / Conditions, Technical specifications/requirement , Appendices, Site Information and drawings pertaining to the work and any other relevant reference in the Tender Document for which the Bidder are required to submit their offer.

  • MSAA Indicator Technical Specifications document means, as the context requires, either or both of the document entitled “Multi-Sector Service Accountability Agreement (MSAA) 2019-20 Indicator Technical Specifications November 5, 2018 Version 1.3” and the document entitled “Multi-Sector Service Accountability Agreement (MSAA) 2019-20 Target and Corridor-Setting Guidelines” as they may be amended or replaced from time to time;

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • IS Specification means the Specification of latest edition with amendments, if any, up to time of receipt of tender by Corporation issued by the Bureau of Indian Standards as referred to in the specifications and / or work orders.

  • Specification Schedule means the Schedule containing details of the Specification.

  • Product Specifications means those Manufacturing, performance, quality - control release, and Fill/Finish specifications for Drug Substance or Licensed Product in the Territory, which are initially as set forth in the applicable Regulatory Approval for a Licensed Product, as such specifications may be amended from time to time pursuant to the terms of this Agreement.