Service Level Failures definition
Examples of Service Level Failures in a sentence
Company shall be responsible for measuring and monitoring Service Level performance and shall provide Saint Luke’s with [monthly] reports showing Service Level performance (including Company’s actual performance compared against the applicable requirements and any root cause analysis for any Service Level Failures) during the reporting period at a level of detail sufficient, as determined by Saint Luke’s, to verify Company’s compliance with the applicable Service Levels.
At such meetings, the Service Provider shall provide Transnet with a report detailing the Service Level Failures and the Service Credits to which Transnet is entitled.
It is specifically recorded that multiple Service Level Failures affecting any of the regional clusters will collectively constitute a material breach.
Yours faithfully [insert Name] [insert Position] Acting on behalf of [insert name of ▇▇▇▇▇▇▇▇] 12/08/2013 This Call Off Schedule 6 (Service Levels and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Services will be monitored.
The total amount of Service Level Credits that Vendor will be obligated to pay to the State of Iowa, with respect to Service Level Failure(s) occurring each month shall be reflected on the invoice issued in the second month following the month during which the Service Level Failure(s) giving rise to such Service Level Credit(s) occurred.
The total number of Service Level Failures during the specified measurement period will be documented in the Monthly SLA Report for that measurement period.
For example, the amount of Service Level Credits payable with respect to Service Level Failures occurring in August shall be set forth in the invoice issued in October, but shall be calculated using August data.
All Performance Credits incurred by Vendor in a given month shall be Customer’s sole remedy for Service Level Failures and shall be credited to Customer on the next monthly invoice.
Bank shall have the right, upon notice to Company, to assume (or cause a third party to assume), individual servicing functions related to specified Service Level Failures to the extent set forth in Schedule 4.13(a).
It is recorded that multiple Service Level Failures (i.e. more than three incidents in one calendar month, or during two consecutive months) will be sufficient proof of persistent non-compliance by the Supplier and will constitute a material breach as contemplated in clause 25.2..