Service Level Exhibit definition
Examples of Service Level Exhibit in a sentence
Subject to and conditioned upon the compliance of Client and its Users with the terms and conditions of this Agreement, during the Term, Client shall have the right to the benefit of the system uptime provisions set forth in the Service Level Exhibit attached hereto as Exhibit B.
Terms used herein with initial capital letters and not otherwise defined in the body of the Agreement shall have the meanings set forth in this Service Level Exhibit.
Level(s) shall mean the Service Level(s) identified as such in Exhibit B.1 (Service Level Matrix), and further elaborated upon in Section 6 (Presumptive Service Levels) of this Service Level Exhibit.
Exhibit B: Service Level Exhibit Capitalized words not defined herein shall have the same meaning as set forth in the License Agreement (the “Agreement”) between TeamDynamix Solutions LLC (“TeamDynamix”) and the counterparty to such Agreement (the “Client”).
Level(s) shall mean the subset of Critical Service Level(s) that require weekly measurement and reporting during Peak Period and are identified as such on Exhibit B.1 (Service Level Matrix), or by subsequent additions/deletions pursuant to Section 9 (Process for Additions and Deletions of Service Levels) of this Service Level Exhibit.
As of the Effective Date (or as otherwise specified in the Agreement), Supplier shall perform the Services at or above the levels of performance set forth in this Service Level Exhibit.
ADDITIONS, DELETIONS, MODIFICATIONS AND NOTICE REQUIREMENTS New Performance Categories, Critical Service Levels and Service Level Objectives and assigned Service Level Credits may be added, deleted, substituted, or modified by Gap as specified in this Service Level Exhibit during the Term, provided, Supplier’s total Service Level Credit At Risk Amount is not increased.
Except during Peak Period and as otherwise specified in this Service Level Exhibit, each Critical Service Level and Service Level Objective shall be measured by Exhibit B Gap / IBM Proprietary and Confidential Information Second Amended and Restated Master Services Agreement Supplier on a *.
Unless otherwise specified in this Service Level Exhibit, Synacor will use commercially reasonable efforts to meet the respective Service Levels for which it is responsible, as identified in this Service Level Exhibit.
In the event IBM fails to meet any of the Service Levels, IBM shall pay to UHS the applicable Performance Credits outlined in the applicable Service Level Exhibit.