Service Level Availability definition

Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.
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Service Level Availability or “SLA” means a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
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Service Level Availability means the actual availability of access and all functionality of the Services described in a Service Level expressed as percentage of the Scheduled Availability for such Services.]
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Examples of Service Level Availability in a sentence

  • Other than Scheduled SaaS Maintenance Services as outlined in Section III, emergency maintenance described below, Force Majeure as described in the Agreement and lack of Internet availability as described below, Contractor shall provide uptime to the SaaS Application and Hosted Service to achieve a 99.9% Service Level Availability.

  • Service Level Availability is calculated on a calendar month, which will be pro-rated for the first calendar month of service.

  • The waiver by CA of further fees shall be Customer’s sole and exclusive remedy under the SaaS Module for termination due to failure to adhere to Service Level Availability and CA shall have no further liability to the Customer.

  • TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime; (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • As IDA understands, in order for a Requesting Licensee to submit a claim for rebates for a failure by OpenNet to meet the Service Level Guarantees, such Requesting Licensee may need to refer to past information on Service Level Availability and other relevant fault details.

  • Service Level Availability is measured based on Services downtime or when the Service is not available to transmit and receive communications.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to a Scheduled Downtime (as defined under section 5.1 below); (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • The Service Level Availability (SLA) represents the percentage of time Telarus IaaS service is expected to be available during calendar month.

  • The following schedule outlines the Service Level Availability (SLA) arrangements for Service Delivery; as well as the Service Level Agreement (SLA) arrangements for the Service Support.


More Definitions of Service Level Availability

Service Level Availability means target availability corresponding to the Managed Sentinel & XDR Service.
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Service Level Availability. (SLA) means the levels measured during Production as specified in the SaaS Listing which may vary according to each SaaS offering and its component capabilities.
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Related to Service Level Availability

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • Maximum Availability has the meaning set forth in Section 2.1.1.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Availability Standards has the meaning set forth in the CAISO Tariff.