Examples of Service Level Availability in a sentence
Service Level Availability is calculated on a calendar month, which will be pro-rated for the first calendar month of service.
Other than Scheduled SaaS Maintenance Services as outlined in Section III, emergency maintenance described below, Force Majeure as described in the Agreement and lack of Internet availability as described below, Contractor shall provide uptime to the SaaS Application and Hosted Service to achieve a 99.9% Service Level Availability.
TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below.
The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime; (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.
The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to a Scheduled Downtime (as defined under section 5.1 below); (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.
Service Level Availability is measured based on Services downtime or when the Service is not available to transmit and receive communications.
The following schedule outlines the Service Level Availability (SLA) arrangements for Service Delivery; as well as the Service Level Agreement (SLA) arrangements for the Service Support.
Service Level Availability and for-a-fee updates and upgrades are set forth in the Support Service Agreement.
Other than Scheduled SaaS Maintenance Services as outlined in Section III, emergency maintenance described below, Force Majeure as described in the Agreement and lack of internet availability as described below, Contractor shall provide uptime to the SaaS Application and Hosted Service to achieve a 99.9% Service Level Availability.
SLA Credit Table Service Level Availability Service Credit (% of Monthly Fee)* Less than 99.5% to 99.0% 5% Less than 99.0% to 98.0% 10% Less than 98.0% to 95.0% 25% Less than 95.0% to 90.0% 50% Less than 90.0% to 80.0% 75% Less than 80.0% 100% * “Monthly Fee” is the fee Customer paid for the Service for the month measured.