Service Level Availability definition

Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.
Service Level Availability means the actual availability of access and all functionality of the Services described in a Service Level expressed as percentage of the Scheduled Availability for such Services.]
Service Level Availability means target availability corresponding to the Managed Sentinel & XDR Service.

Examples of Service Level Availability in a sentence

  • Service Level Availability is calculated on a calendar month, which will be pro-rated for the first calendar month of service.

  • Other than Scheduled SaaS Maintenance Services as outlined in Section III, emergency maintenance described below, Force Majeure as described in the Agreement and lack of Internet availability as described below, Contractor shall provide uptime to the SaaS Application and Hosted Service to achieve a 99.9% Service Level Availability.

  • The waiver by CA of further fees shall be Customer’s sole and exclusive remedy under the SaaS Module for termination due to failure to adhere to Service Level Availability and CA shall have no further liability to the Customer.

  • Staff will receive corresponding training (e.g. on risk assessment, appraising the partner organisation and integrity management).Another important aspect of corruption prevention involves strengthening our partner organisations.

  • Service Level Availability is measured based on Services downtime or when the Service is not available to transmit and receive communications.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to a Scheduled Downtime (as defined under section 5.1 below); (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime; (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • Service Level Availability Severity/CodeImpact DescriptionsRefer Schedule 3 No. 5(Normal Business Hours)Response TimeResolution Time 2.

  • The following schedule outlines the Service Level Availability (SLA) arrangements for Service Delivery; as well as the Service Level Agreement (SLA) arrangements for the Service Support.

  • CA commits to the Service Level Availability for the Production environment as indicated in the table below for the CA PPM SaaS offering during the Subscription Term of the service.


More Definitions of Service Level Availability

Service Level Availability. (SLA) means the levels measured during Production as specified in the SaaS Listing which may vary according to each SaaS offering and its component capabilities.
Service Level Availability or “SLA” means a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

Related to Service Level Availability

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the particular levels of service that the Contractor has undertaken to meet, and identified as service levels in the Statement of Requirements.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Required Availability means that the sum of (a) Excess Availability, plus (b) Qualified Cash exceeds $10,000,000.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Average Daily Availability means the average daily Availability for the immediately preceding Fiscal Quarter.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.