Service Implementation Plan (SIP) definition
Service Implementation Plan (SIP) means a document developed by HP with input and mutual agreement from Licensor that documents the operational details of this Exhibit E. The SIP shall include, but not be limited to: processes, procedures and tools used for engagement between the parties in support of the Product, roles and responsibilities of all personnel involved with such support, training requirements and plans, and the metrics used to measure performance of the plan.
Examples of Service Implementation Plan (SIP) in a sentence
Upon the execution of this Agreement, Red Hat will provide Partner with a Service Implementation Plan ("SIP") that sets forth in detail the support relationship for the Preload Licensed Works between the Parties as established by this Agreement.