Service Features definition

Service Features. The SYNAQ Continuity Service comprises, as applicable to the Client and specified in the Proposal the following features: Email Retention − Retention of inbound email stored for each user on email originating from external sources (i.e. not internal to the organisation) for a period of 30 days (unrestricted email storage) Email spooling − Spooling of email for up to 14 days when the destination email server is unavailable Remote support − Email and telephonic support for authorised Users of Clients, Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1 hour response and 3 hour resolution time on system-wide critical errors) Per User Basis − SYNAQ Continuity is offered on a per user basis, the Client is entitled to select a subset of users from the entire email domain for the Service Email Continuity − Access to email when the Client’s email server becomes unavailable − Email sent from the Service appears as if it originates from the User's actual email address − Mail gets sent to the Client’s destination mail server(s) and a copy is sent through to Continuity − If the destination mail server is down, mail will be spooled until the destination mail server is available, then the mail will be delivered. However, the user needs to use the Continuity service in this period, otherwise it will not “resynchronize” to the destination mail server Dependency on SYNAQ Securemail − The Service is offered with Securemail bidirectional and Clients must have the SYNAQ Securemail bidirectional in order to access the SYNAQ Continuity Service

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Service Features. The SYNAQ Archive Service comprises, as applicable to the Client and specified in the Proposal the following features: Email archiving − Archiving of internal & external emails for 10 years − Unlimited storage Tamper proof archive − Emails cannot be deleted from the archive and are − Emails are encrypted within the archive − Audit trail of archiving & discovery activities maintained Search & Reporting Interface − Archived emails can be viewed, printed or replayed − 2 levels of access granted: a) Domain Administrator can search & report on all emails within an organisation b) Normal User can search & report on their own emails − Can search within certain attachment types such as MS Office, RTF, PDF and ZIP − Can create advanced searches based on predefined fields as defined by the User interface Integration with email servers − Integrates with SYNAQ Cloud Mail Suite, Office365, Google Apps, Microsoft Exchange 2010 and higher and other compliant MTA’s, eg: Sendmail, Postfix & Exim External directory integration − Integrates with an external directory (LDAP or AD) Multiple data ingestion methods − SYNAQ Cloud Mail Suite, Microsoft Exchange Import, PST Import and IMAP Import Microsoft Exchange stubbing − Microsoft Exchange message stubbing supported Per User Basis − SYNAQ Archive is offered on a per user basis, the Client is entitled to select a subset of users from the entire email domain for the Service Remote support − Email and telephonic support for authorised Users of Clients, Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1 hour response and 3 hour resolution time on system-wide critical errors) Managed Securemail Bidirectional − Managed email protection ensures that end users are safe from spam, phishing and email-borne viruses

Service Features. The SYNAQ Securemail Service(s) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): Email filtering − Filtering of email for spam, viruses and phishing attempts. − Blocking of configured file types and emails based on size of email restrictions. - Additional risk mitigation against phishing attacks, specifically domain spoofing and whaling, using the ITP toolset, namely: Domain Anti-Spoof management, Executive Fraud Protection management and Protection Bypass management - The risk and impact of URL based phishing, ransomware and malware attacks in emails are mitigated using LinkShield (URL threat protection) - Business rules and policies that effectively prevent the transmission of emails that contain sensitive and confidential information leaking out of the organisation via outbound email are introduced via Data Leak Prevention (DLP) Email spooling − Spooling of email for up to 14 days if the destination mail server is unavailable. Smart host for bidirectional mail − Mail relay services offered − Mail relaying secured via a choice of (i) SMTP authentication or (ii) source IP address Blacklists and Whitelists − Blacklists and Whitelists configuration to and/or from an email address and/or domain Email Quarantine − Quarantine of emails classified as spam for 30 days and the ability to release emails from the quarantine Reporting − The SYNAQ Securemail interface provides detailed reporting on o Audit trails of system events: includes user logins, reports generated, emails viewed and/or released from the quarantine o Email analysis reports by domain, sending or recipient: includes percentage of email classified as clean email, spam, viruses; total data processed; total data delivered o Sender / recipient analysis reports: includes breakdown of top senders or recipients by mail count and mail volumes Spam training system − Ability to train the system to relearn email as clean or non- clean Remote support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1 hour response and 3 hour resolution time on system-wide critical errors) Administrator training − Administrator training for up to 2 administrators is available on request to be delivered at SYNAQ's offices Domain wide service − SYNAQ Securemail is a domain-based service. This means that an entire email domain (e.g. ▇▇▇▇▇.▇▇▇) is conf...

Examples of Service Features in a sentence

• The Company reserves the right at any time to do all such things that is necessary to the Service Features to ensure the quality of the Services.

• We warrant that (i) the Supplemental Developer Services shall perform materially in accordance with the User Guide, and (ii) subject to Section 3.3 (Developer Service Features that Integrate with Third-Party Services), the functionality of the Supplemental Developer Services will not be materially decreased during a subscription term.

• You agree that we may at any time, and without first telling you or asking for your consent: • modify or replace one or all of the features of the Service; or • provide additional features to those set out in the Description of Service Features and Charges.

• The SLE outlines the following: • Service Overview • Service Features (included & excluded) • Service Warranty • Service Roles & Responsibilities • Service Reporting & Metrics • Service Review, Bundles & Pricing Each section provides service and support details specific to Departmental Application Development and Support, as well as outlining WashU IT’s general support model for all services and systems.

• All references to “Service” in this Agreement include the Third Party Service Features except as otherwise expressly set forth in this Agreement.

• To fully utilize all of the Service Features on a real time basis, you MUST HAVE ADEQUATE NETWORK AND DATA SERVICE IN THE LOCATION WHERE NEEDED.

• All timeframes listed in the Service Features table are targets subject to commercially reasonable efforts, except those with a Service Level Agreement, as indicated below.

• Service Features Provides Layer 2 switched native Ethernet connection Allows for quick bandwidth scalability Provides speeds from 1 Mbps scaling up to 1000 Mbps (1Gbps) Interface types include Fast-Ethernet (up to 100Mbps) on copper handoff, Gigabit Ethernet (up to 1000Mbps) on copper or fiber (single-mode or multi-mode).

• Additionally, some Service Features are subject to Qualifications and Limitations as noted in the ELECTRONIC FUNDS DISCLOSURES section, below.

• Unless the Gold or Platinum Feature Level is selected in the Service Order for SD-WAN Service, the Silver Service Level of SD-WAN Managed Service Features will be applied with respect to Mosaic provided SD-WAN Service.

More Definitions of Service Features

Service Features means the features and functionalities of the Services provided to the Client, as detailed in the “Legal” section of the PayFit Product;

Service Features. Set of features that serve to define the limits, functionalities, level of service and associated services of the Service for a specific Study. “Client Data" or "Data" refers to the data captured and stored by the Client or its End Users through the Service.

Service Features means the Services and related rewards, benefits, privileges and the likes that a Customer is able to enjoy under and / or in connection with a Tier.

Service Features or “PayFit Features" means the features and functionalities of the PayFit Service provided to the Client which are identified in Annex 1 of the Terms of Service;