Service Delivery Framework, definition

Service Delivery Framework, or “SDF” or “Framework” is a document developed after Contract execution. The document is developed by the Parties, and mutually agreed to by the Parties, and establishes the governance model for the execution, control, monitoring, and closure of Contract Services. The Service Delivery Framework clarifies and refines the Statement of Work, roles and responsibilities, Acceptance Criteria, calendar of Activities, invoicing procedures, service request submission, approval, and authorization, Project definition and authorization, and other governance considerations.
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Examples of Service Delivery Framework, in a sentence

  • The parties acknowledge that the late or nonconforming delivery of any Priority One Activity identified in the Service Delivery Framework will interfere with the timely and proper operation of the State’s financial systems, to the loss and damage of the Department, and that it would be impracticable and extremely difficult to fix the actual damage sustained by the Department as a result of any such delay.

  • If the scope of the Services under the Statement of Work is subsequently reduced by the State, the Parties shall negotiate, through the agreed Change Process as documented in the Service Delivery Framework, an equitable reduction in the Contractor’s price under such Statement of Work commensurate with the reduction in scope.

  • Prior to initiating the Dispute Resolution Process described in Attachment 1, Standard Terms and Conditions, section 8, all disputes between the parties shall be resolved under the issue resolution process agreed to in the Service Delivery Framework.

  • Therefore, the Contractor and the Department agree that if Contractor fails to complete a Priority One Activity according to the technical specifications included in the Activity Definition, or by the due date specified in the Definition or in the Service Delivery Framework, the Department shall be entitled to collect liquidated damages in the amount listed in the applicable Activity Definition for each day the Contractor fails to deliver the Priority One Activity.

  • The Department’s Contract Manager shall evaluate the request using the procedure defined in the Service Delivery Framework and determine whether the request can be approved by the Department’s Contract Manager or if an Amendment is required.

  • These should be: • co-designed with the key HMHA 22 district participants including consumers, carers, those with lived experience and families • reflect the domains, shared priorities and mandatory actions of the HMHA 22 Service Delivery Framework.

  • Detailed completion criteria and Deliverable due dates are defined in the Service Delivery Framework and the Activity Definitions.

  • For the Service Delivery Framework document, Contractor has edited for typographic errors, completeness, and consistency.

  • If the root cause is indeterminate, or if both parties contributed to the Failure, the Contractor and the Department will follow the issue resolution procedure in the Service Delivery Framework to determine a fair distribution of the costs of investigation.

  • The FIGARO Common Service Delivery Framework Architecture for home networks is basically stating that devices in the home network (see Figure 3) should support one or more functions as described in Section 3.3 of this report.