Service Call Procedure definition
Service Call Procedure. The Customer shall contact UniVoIP Customer Care Center ("CCC") to report all service problems. The telephone number for contacting the CCC is (310) 356 – 4811 or (877) 660 – 6677. The Customer must have the following information:
(i) Customer name and the site affected
(ii) A call back number
(iii) A description of the problems encountered During the Service Call, UniVoIP will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Examples of Service Call Procedure in a sentence
TO SUBCONTRACT AGREEMENT Service Call Procedure Upon dispatch by Fax, XORA, Electronic Message and/or Email, Service Provider must reply confirming receive of Work Order and Estimated Time of Arrival (ETA).
Actual Service Call Procedure When a service call is received by our customer care desk from County of Mendocino, your customer care representative takes the following steps in the dispatch process to ensure that your end-user receives the highest level of expertise and professionalism at each step of our service call process.