Service Accuracy and AI definition
Service Accuracy and AI. The Service employs advanced AI and automated systems to interpret and respond to communications. However, no AI is perfect . The Client acknowledges that automated responses or voice interactions may occasionally misunderstand a user or provide an incorrect or incomplete answer. Pearwell does not warrant that the AI will accurately handle every possible scenario or query. The Client should review and configure automated messages and should provide feedback on any incorrect responses so we can improve the system. We also recommend that the Client periodically monitor some interactions for quality assurance. Pearwell is not liable for any incorrect information provided to an End User unless such information was due to Pearwell’s willful misconduct or gross negligence. The clinic should follow up with patients if there is any possibility of misinformation or confusion from an automated interaction. • System Availability: While we aim for high availability, Pearwell does not guarantee 100% uptime or error-free operation of the Service. The Service may become unavailable from time to time due to scheduled maintenance, updates, or unforeseen technical issues. There may also be interruptions or delays inherent in internet and telecommunications systems that are outside Pearwell’s control. For example, telephone network outages, internet backbone issues, power disruptions, or downtime on third-party messaging platforms (such as LINE or Facebook) can all impact the Service’s functioning. Pearwell shall not be held liable for any loss or damage due to Service unavailability or delays caused by factors outside our reasonable control (including network failures or force majeure events) . We will, however, make reasonable efforts to restore service and communicate status to Clients during any widespread outages. • Third-Party Services and Integration: Pearwell’s Service often integrates with third-party communication channels and services (for example, telephony providers, SMS gateways, LINE messaging API, Facebook Messenger, email services, cloud hosting providers, etc.). We do not have full control over these external services and thus make no warranty as to their continuous availability or performance. The Client’s and End Users’ use of third-party platforms (such as LINE or Facebook) is subject to those platforms’ own terms and policies, not to Pearwell’s Terms. Pearwell is not responsible for any acts or omissions of third-party providers, nor for any data loss, ...