Server Outage definition

Server Outage is defined as an instance in which no traffic can pass in or out of the Meya managed server(s) for more than 15 consecutive minutes ("Service Unavailable"). We will calculate the Service Unavailable for each Customer as a percentage for each fifteen-minute period in the monthly billing cycle. The calculation of the number of Server Outages will not include outages that arise directly or indirectly as a result of any of the SLA Exclusions (as defined below).
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Examples of Server Outage in a sentence

  • A "Server Outage" is defined as an instance in which no traffic can pass in or out of the Meya managed server(s) for more than 15 consecutive minutes ("Service Unavailable").

  • Alarm Type Trigger Description Server Outage The server shall be automatically monitored to verify that it is online.

  • If availability is impacted by factors other than those used in our calculation of the Server Outage, we may issue a Service Credit considering such factors in our sole discretion.

  • Server Outage The server shall be automatically monitored to verify that it is online.

  • Credits will not be applied for any Server Outage less than one quarter hour.

  • If virtualcloudworks fails to meet the Server Uptime guarantee in any calendar month, the Customer shall qualify for one day of credit for that month for each quarter hour of Server Outage time incurred.