Serious Issues definition

Serious Issues means significant issues preventing effective use of one or more Service features, or medium security risk reports.
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Examples of Serious Issues in a sentence

  • The Council may suspend provision of Services in order for an investigation to be carried out, where: there are Serious Issues of Concern; or the Provider is in Default and has failed to remedy the Default.

  • Workaround or Resolution: 72 Business Hours (1) Commitment to be met for 90% of Serious Issues CGI will address any Issue that is related to performance with transaction or query response times the client deems unacceptable for the CGI System.

  • Contractor will provide advice, recommendations, and testing assistance with Serious Issues determined to likely involve interoperability issues between the ▇▇ ▇▇▇▇▇▇▇ Technology Foundation, ▇▇ ▇▇▇▇▇▇▇ Applications, Contractor supported RDBMS platform and Contractor supported server operating systems.

  • For Serious Issue(s), Client may request escalation if not resolved within four (4) hours, and such Serious Issue worked until resolved by CGI.

  • NowSecure will initiate remediation promptly for Critical and Serious Issues and work until such issues are resolved or an acceptable workaround provided.

  • Contractor will provide fixes for Serious Issues City encounters in the ▇▇ ▇▇▇▇▇▇▇ Applications used in the ▇▇ ▇▇▇▇▇▇▇ Production Release (as well as the Target ▇▇ ▇▇▇▇▇▇▇ Production Release for any ▇▇ ▇▇▇▇▇▇▇ upgrade project City currently has underway).

  • Prior to the beginning of the Term, Contractor will provide City with detailed instructions about how to work with Contractor’s support engineers, analysts, and representatives, including information about how to report Serious Issues and obtain assistance and resolutions.