Secret Shopper definition
Examples of Secret Shopper in a sentence
A "Secret Shopper" system may be initiated for a specific home if the preponderance of the evidence indicates repeated over occupancy.
The Secret Shopper, a CONTRACTOR staff from another location, shall be trained on check-in, collection and COC procedures, tactics involving urine substitution, adulteration, and bribes.
In addition, Franchisee acknowledges that inspections may be conducted or performed by telephone, electronically or in person by Persons who have not identified themselves as an inspector (e.g. a Secret Shopper).
The Secret Shopper shall provide a report of findings to CONTRACTOR.
In addition to the above, Lessee shall conduct “The Secret Shopper Experience Program” to evaluate Sublessee’s customer service and customer experience performance levels and develop constructive recommendations to improve Airport users’ perception and valuation of the Airport’s Concessions Program.
The purpose of the Secret Shopper Experience Program is to ensure consistent performance.
In the event the findings result in corrective action training and/or disciplinary action, including and up to termination, CONTRACTOR shall provide a copy of the report of findings and action taken by CONTRACTOR within thirty (30) days of completion of Secret Shopper quality control check.
The "Secret Shopper" will be used, at random, periodically for all rental homes as an additional check of compliance.
Landlord and Tenant hereby agree that the Secret Shopper Grade for Tenant’s operations will be a valuable source of information with regard to whether Tenant is meeting the required standards set forth in this Lease.
Contractor will not disclose or reveal to anyone during a Project that he/she is a Mystery Shopper (also known as Secret Shopper, Customer Service Evaluator or anything of the like).