SaaS Solutions definition
Examples of SaaS Solutions in a sentence
SaaS Solutions shall have an uptime of not less than 99.9% (resulting in a Downtime of more than 43 minutes and 49 seconds) per month ("SLA").
If Customer renews its Subscription to the SaaS Solutions prior to the end of the Retention Period, Customer Data shall remain available to Customer.
Unless this Agreement has been terminated, AvePoint will cooperate to restore Customer’s access to the SaaS Solutions promptly after AvePoint has verified that Customer has resolved the issue causing suspension.
Customer may access and use the purchased SaaS Solutions on a Subscription basis solely for its internal business operations and purposes, subject to this Agreement, the Documentation, and any scope of use restrictions and Solution descriptions on the applicable Order.
Notwithstanding the foregoing, if the Parties determine that the SaaS Solution(s) had an uptime of less than ninety-nine percent (99.0%) (resulting in a Downtime of more than 7 hours and 18 minutes) in a specific month, Customer shall be entitled, as an exclusive remedy, to a Service Credit of twenty percent (20%) of the fees applicable for that specific month.
AvePoint, in its sole discretion, may announce additional performance targets for SaaS Solutions and shall use commercially reasonable efforts to meet such targets.
Except as set out in Section 10.3 (Data Retention and Migration of Generated Data) below, Customer acknowledges that following termination, cancellation, or expiration of this Agreement or any Subscription, it shall have no further access to any Customer Data in the SaaS Solutions, and, except as provided elsewhere in this Agreement, that AvePoint may delete any such data as may have been stored by AvePoint at any time.
AvePoint shall use commercially reasonable efforts to make the SaaS Solutions available at the gateway between the public internet and the network of the Cloud Services Provider, except for: (i) scheduled Downtime (of which AvePoint shall, to the extent practicable, schedule so as not to adversely affect Customer's business); and (ii) as set forth in the Agreement.
AvePoint shall maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data and Business Contact Information, including, but not limited to measures for preventing access, use, modification or disclosure of Customer Data or Business Contact Information except (a) to provide the SaaS Solutions and prevent or address service or technical problems; (b) as compelled by law; or (c) as expressly permitted by Customer in writing.
Upon cancellation, termination or expiration of a Subscription or termination of this Agreement, Customer Data in the SaaS Solutions will be preserved for fifteen (15) days (the "Retention Period") and, upon request, made available to Customer within a commercially reasonable timeframe.