RYG definition
Examples of RYG in a sentence
Time to Respond with Required Information Every sixty (60) minutes (during business & extended hours) for recurring notifications, until point of resolution subject to the major Incident handling procedure ("R-Y-G notification process”).
When a Service Ticket subject to Service Level Requirement No. 10 (i.e., Red, Yellow, & Green notifications (“R-Y-G Notifications”)) as set forth in Exhibit H.1 (Service Level Requirements Table) must be placed in Pending Status, Supplier shall, prior to such Service Ticket being place in Pending Status, seek County’s Approval for the suspension of R-Y-G Notifications.
If the suspension of any R-Y-G Notifications is Approved by County, such suspended R-Y-G Notifications shall include the suspension of Service Level Requirement No. 10 R-Y-G Notifications and the measurement of Supplier’s performance regarding Service Level Requirement No. 10 will resume when the Service Ticket is removed from Pending Status.