Surgical procedure means a procedure that is performed
railway operational procedures means procedures specified under any access agreement (as defined in the Railways Act 1993) or station lease;
Grievance Procedure is used in this Agreement, it shall be considered as including the arbitration procedure.
Quality Management Plan means the portion of the Project Development Plan providing the information requested in Section 4.3 of Exhibit B to the ITP.
Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;