Response Priority P0 definition

Response Priority P0. Definition: A Response Priority P0 is an Error that results in the inoperability or substantial impairment of a core Software function or feature for the majority of Client’s Users, where there is no feasible workaround. Examples include: Users cannot access the Application; CAD units cannot be dispatched; reports cannot be created. • 365Labs Response Commitment: 365Labs will respond within 30 minutes on a 24/7 basis. • Resolution: 365Labs will work to resolve the problem until the Software is returned to normal operation. Client will be notified of status changes. • Credit: 365Labs will credit Client $250 per day after the initial 24 hours.
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Related to Response Priority P0

  • Second Priority Principal Payment means, for a Payment Date, the greater of:

  • Second Priority Representative means (i) in the case of the Initial Second Priority Debt Facility covered hereby, the Initial Second Priority Representative and (ii) in the case of any Second Priority Debt Facility and the Second Priority Debt Parties thereunder the trustee, administrative agent, collateral agent, security agent or similar agent under such Second Priority Debt Facility that is named as the Representative in respect of such Second Priority Debt Facility in the applicable Joinder Agreement.

  • Other Priority Claim means any Claim other than an Administrative Claim or a Priority Tax Claim entitled to priority in right of payment under section 507(a) of the Bankruptcy Code.

  • Senior Priority Obligations as defined in the Base Intercreditor Agreement.

  • First Priority Principal Payment means, for a Payment Date, the greater of: