Response Priority P0 definition
Response Priority P0. Definition: A Response Priority P0 is an Error that results in the inoperability or substantial impairment of a core Software function or feature for the majority of Client’s Users, where there is no feasible workaround. Examples include: Users cannot access the Application; CAD units cannot be dispatched; reports cannot be created. • 365Labs Response Commitment: 365Labs will respond within 30 minutes on a 24/7 basis. • Resolution: 365Labs will work to resolve the problem until the Software is returned to normal operation. Client will be notified of status changes. • Credit: 365Labs will credit Client $250 per day after the initial 24 hours.