Resolver Groups definition
Resolver Groups means DN service teams who will work to resolve the ticket. “Second Level Support” is as described in Section 2.2.
Examples of Resolver Groups in a sentence
They will then pass the Incident to the relevant Resolver Group; the team also proactively manage the Resolver Groups to ensure optimum restoration times.
Answer general Fuse support questions Triage and Diagnosis of Requests and Incidents Task requiring access to the Higher Administration Panel Triage and Investigation of complex issues and or software bugs passed from 1st line support Fuse Service Desk Team Internal Resolver Groups, SME, Product Managers, External Suppliers (3rd Line) Fixing complex issues and/or bugs identified by the Technical Support Team.