Resolver Group definition
Resolver Group means the company, work team or similar resource, to whom an Incident alert is sent;
Resolver Group means a team or functional group responsible for the Resolution of Events, Incidents or Problems.
Resolver Group means in respect of any Incident, either the Customer's service desk or third party specified by the Customer in the Order or as otherwise agreed by the Parties in writing, which has responsibility for resolution of that Incident;
Examples of Resolver Group in a sentence
They will then pass the Incident to the relevant Resolver Group; the team also proactively manage the Resolver Groups to ensure optimum restoration times.
The assigned Resolver Group (Supplier or Third Party) is responsible for *, *; * Certain information on this page has been omitted and filed separately with the Commission.