Resolve Time definition
Resolve Time means elapsed time between the time Ordering Company contacts Supplier through Supplier's Call Receipt function and the time Ordering Company is supplied a permanent solution.
Resolve Time means elapsed time between the time the Customer contacts Seller through the Seller's Call Receipt function and the time the Customer is supplied with an acceptable permanent solution.
Resolve Time. Permanent Fix: Provide emergency patch or minor release in less than *** of incident occurring. this person is unavailable, the offshore GlobalLogic Technical Program Manager will lead response and resolution of the incident. *** will be included in the “Resolve Time” Service Level Metric above, unless otherwise agreed to in writing by Client. Priority 3 Priority 3 incidents are generally non-Service affecting circumstances under which the Service is usable and either has no material affect on operations or has very limited affect on operations. The condition is not critical to overall operations, and does not severely restrict such operations. Examples of this incident level being attained include: • A minor degradation of the Service that affects *** • Non-Service impacting intermittent system faults. • Web interface defects that have little or no impact on a Client end user’s ability to utilize Service features and functions. E-mail Initial acknowledgement within *** of incident notification. Subsequent updates every *** GlobalLogic will update Client with the following information: -Services affected -Start time of incident. -Estimated Time of Restoration (ETR). -Current status of restoration. Responding Support Personnel should be a senior member of the development team (e.g.: Senior Developer) who was actively involved in the end-to-end Services. If this person is unavailable, the offshore Technical Program Manager will lead response and resolution. Acknowledgement of the incident upon the earlier of *** First update within *** Subsequent updates *** or as agreed between the Parties. Restore Time: Fix or workaround in *** Resolve Time – Permanent Fix: Minor or major release within *** Priority 4 Priority 4 incidents may not be recognized by the Client end user but may affect performance, maintenance, reliability, scalability or the overall efficiency of the application. E-mail Initial acknowledgement within *** of incident notification. Subsequent updates as requested by Client. Updates as requested by Client Restore Time: Fix or work around within *** of the occurrence of the incident. Resolve Time: Permanent fix for Priority 4 incidents to be coordinated and released *** *** *** ***
Examples of Resolve Time in a sentence
Issues will be dealt with as per the Priority levels, Response Times and Resolve Time Objectives set out below.
Resolve Time is a separate and unspecified measurement that is subject to wide variation depending on the nature of the Service Request.
More Definitions of Resolve Time
Resolve Time means the time period between when the incident is accepted by the Contractor to the time the ticket is closed by the Contractor.
Resolve Time means the maximum elapsed time from when a Support Request is logged with the Service Desk to when a Support Request is resolved.