Resolve or Resolution definition
Resolve or Resolution. Means to provide a permanent fix by first determining the root cause of a problem and then taking remedial action to prevent a future recurrence.
Resolve or Resolution. To correct an Incident or Problem for which Supplier is responsible with either a permanent solution or an interim work around solution. Supplier may, with IBM’s approval, defer the implementation of a Resolution to a mutually agreed time (e.g. implementation of a new software fix or release) beyond the Service Level Agreement.
Examples of Resolve or Resolution in a sentence
Resolve or Resolution The restoration of full Service or the completion of the Service Request in a manner acceptable to DIR or the applicable Authorized User in their reasonable discretion.