Resolution Time(s) definition
Examples of Resolution Time(s) in a sentence
Target Resolution Times may not apply if an error cannot be reproduced on a regular basis on either Seller’s or Customer’s Systems.
Resolution Times will vary depending on the type of issue and scope of resolution.
For Dedrone Software Products, Dedrone will establish the Priority Level of an Error and the corresponding Support case in its sole discretion and will use its commercially reasonable efforts to adhere to the Response Times and Resolution Times set forth below during the hours set forth in Section 2, above.
With respect to Landlord’s access pursuant to this Section 12.02, Tenant shall have the right to designate, by advance written notice to Landlord, certain “secured areas” in the Premises not to exceed 2,500 rentable square feet with respect to which Landlord’s rights of access shall be reasonably restricted.
Contractor shall provide Maintenance as outlined in this Section under the Response and Resolution Times set forth for specific priority levels in the table below.
The ESMIG Connectivity Services Agreements must contain provisions regarding the availability of the Network and the Connectivity Services and the time periods within which Failures of the Network and the Connectivity Services must be remedied which shall be no less favourable to the Di.Co.A. than the provisions regarding Service Availability and Failure Resolution Times contained in this Contract.
Without prejudice to any reporting requirements defined in the Specifications, the reports shall contain all relevant information regarding the Network and the Connectivity Services, including any problems or Failures reported by the Di.Co.A., the Failure Resolution Times for any Failures reported, and the Service Availability.
Any failure of Provider to meet the Response Times or Resolution Times in connection with any Emergency or High Priority Incidents shall constitute a Default for the purposes of this Schedule 4.1; provided, however, that if Provider has used its best efforts to provide a Resolution to an Emergency or High Priority Incident within the applicable Resolution Time, such Default shall not constitute a breach of this Agreement.
Any failure of Provider to meet the Response Times or Resolution Times in connection with the resolution of any Medium or Low Priority Incidents shall constitute a Default for the purposes of this Schedule 4.1; provided, however, that if Provider has used its commercially reasonable efforts to provide a Resolution to a Medium or Low Priority Incident within the applicable Resolution Time, such Default shall not constitute a breach of this Agreement.
Pulse Secure, its affiliates or other authorized third parties, shall, in accordance with the priority of the Problem set forth herein, use commercially reasonable efforts to resolve such Problem within the aforementioned Resolution Times.