Remote technical assistance definition
Remote technical assistance means collaborative access by the user and technician to connect to an electronic device for the purpose of providing technical support to the user.
Examples of Remote technical assistance in a sentence
A) Remote technical assistance service: By telephone By e-mail or Internet It deals with first-level technical assistance services, such as: establishing a diagnosis of the breakdown and trying to establish the list of parts to replace, as well as assistance in analysing the possible faults of programs and necessary stages in order to change the software versions, data analysis for improvements or performance comparisons.
Remote technical assistance is only possible where the Photo Booth is provided with a reliable internet connection and where we can safely connect this to the Photo Booth.