Remote Support Service definition

Remote Support Service means the use of remote data links from AVEVA to Customer's System to render the Support to Customer.
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Remote Support Service or “RSS” means Support that is provided remotely, rather than onsite, using an electronic connection from BD’s servers to Customer’s Hardware.
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Examples of Remote Support Service in a sentence

  • Access to Remote Support Service is paid by means of Support Credits.

  • Heidelberg will endeavor to resolve the issue or problem by telephone under the Remote Support Service to the extent possible.

  • Support Services include the following: o Phone Support Service: +▇-▇▇▇-▇▇▇-▇▇▇▇ or toll free in North America ▇-▇▇▇-▇▇▇-▇▇▇▇ o Email Support Service: ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ o Live Remote Support Service  SOTI Skin Catalogue Service  SOTI Location Based Service  Free software upgrades (Major & Minor releases) Other service options such as 24/7 support can be purchased at an additional cost as needed.

  • Customer hereby authorizes BD to access and use such Healthcare Data, separately or aggregated with other data: (i) to provide Products, Support, Service, Remote Support Service, Updates, and Implementation Services under the Customer Order/Product Addendum; (ii) for Product Development to improve the delivery, quality, or safety of healthcare; (iii) for Evidence Generation; and, (iv) for Customer Needs Identification.

  • Service Management Service Delivery / Account Management Regular SLA Visits MCC Primary Schools – eventual move to call logging Permanent Onsite Technician MCC Secondary Schools Fault Call Logging Self Service fault/request logging service Telephone Support Service Desk Support - Incident/Problem Management Remote Support Service Desk Support - Incident/Problem Management Managed Infrastructure When hosted in SRS Data Centre Hardware / Equipment Support Warranty and Repair – where economically viable.

  • Phone Support, Remote Support, Service Availability Monitoring, Microsoft Patch Management, Event Log Monitoring, Log File Maintenance, Drive Space Monitoring, Printer Setting Management, User Account Administration, File Sharing Permission Administration, Security Administration, Virus Definition Maintenance/Prevention.

  • Customer is solely responsible for ensuring that the System is isolated from any process links or anything else that could cause harm before requestingor receiving Remote Support Service or on-site assistance.

  • Customer is solely responsible for ensuring that the System is isolated from any process links or anything else that could cause harm before requesting or receiving Remote Support Service or on-site assistance.