Rating Engine definition
Examples of Rating Engine in a sentence
The Rating Engine uses the latest team agent and queue status, along with the constant factors defined as the team's queue parameters, to generate a team's desirability measurement; this is a rating that reflects the team's current ability to handle another call effectively.
The Rating Engine uses embedded algorithms and current team status data captured by the ACD Feed and the ACD Listener to maintain team desirability rating for use by the CCM.
Notwithstanding the foregoing, it is hereby agreed by the parties that Flex Billing(R), Equity Specific Billing Forms, Reporting Hierarchy, Instant Rater, Point of Sale Interface, and Web Rater Interface, and Rating Engine Module are IMS/IAIEC,.
IIX will provide updates and documentation, as required, for the delivered software (Comparative Rate system, Individual Company Rates and Silver Plume Rating Engine) through June 30, 1999.