Queue Time definition
Queue Time means the time callers remain in queue waiting for an agent to become free. It may include the time listening to the delay announcements, but does not include the time spent going through an automated attendant menu system selecting choices that result in direction of the call to a specific resource or agent group.
Queue Time. 1: From 1st day in Mexicali to the day of Assy Start in Dieattach. Assy C/T: From day of Assy start Dieattach to out day of QA 485 last stage @ Assy Queue Time 2: Time between last stage of Assy and first time of Mextest Area. Test C/T: From 1st day @ test area to last stage of Post Test Op.(Bake/scanner)
Examples of Queue Time in a sentence
Provides a summary of call volume and a summary of call characteristics such as Queue Time, Hold Time, Talk Time, and Total Duration.
Longest Queue Time The maximum time a customer waited in queue before their call was answered within a specified date or time range.
Average Queue Time (Minutes) 1) Operation of Node-Based Smart Shuttle - TO005-BG $ 375,012 Apex General Operating Funding Agreement: Community Funding Area/ Bus Operations Deliverables 1) GoApex Route 1: Fixed-Route Circulator - TO005-BF $ 440,607 1.