Quality Complaint definition

Quality Complaint means any claim reported verbally, in writing or electronically to GSK by or on behalf of a customer that expresses dissatisfaction with a GSK product released to market relating to product quality, stability, reliability, performance or usage or batch identity. Complaints may be associated with adverse events. This also includes any complaint against the handling of previous complaints.
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Examples of Quality Complaint in a sentence

  • Spectrum shall, at Eagle’s expense, cooperate with Eagle’s reasonable requests and use its Commercially Reasonable Efforts to assist Eagle, as may be reasonably requested by Eagle, in connection with (a) preparing any and all reports with respect to any of the Products in the Territory for submission to any Regulatory Authority, and (b) investigating and responding to any Product Quality Complaint related to any of the Products in the Territory.

  • Distributor shall notify Company of any Product Quality Complaint promptly and in any event within twenty-four (24) hours of Distributor’s receipt of such Product Quality Complaint.

  • If follow-up information is received after reporting a Serious AE, AE, Product Quality Complaint or Special Situation, Member also must report such information.

  • In addition, such information may be disclosed by one Party upon the prior written consent of the other Party to any Third Party who manufactured a pertinent component of the applicable Product for BMS in connection with an investigation of an adverse event or Product Quality Complaint.

  • With respect to Product Quality Complaints received by a CAM or other Spectrum Personnel, such Spectrum Personnel shall promptly refer such Product Quality Complaint to Eagle’s call center for management of the report.

  • Distributor shall provide Company with such further information and assistance in investigating such Product Quality Complaint as Company may reasonably request.

  • The treatment center must, in addition to the QA process as detailed in the Annex 5 of the Agreement regarding Quality, also call the Novartis Customer Service Center to complete a Product Quality Complaint.

  • In addition, RO may conduct an Inspection at any time upon reasonable prior notice to GELESIS if such an Inspection is a reasonable response to a Regulatory Authority inquiry regarding any Product, a deviation in Manufacture of the Product, Product Quality Complaint or Adverse Events regarding the Product, or a material breach of this Agreement.

  • Exagen shall implement and manage procedures to include an efficient and timely Adverse Event (“AE”), Serious Adverse Events (“SAE”) and Product Quality Complaint (“PQC”) reporting process, as approved by JBI.

  • BMS shall reimburse the Company for *** incurred by the Company for any Product Quality Complaint solely due to a *** Portions of this page have been omitted pursuant to a request for Confidential Treatment and filed separately with the Commission.