PSR Unit definition
Examples of PSR Unit in a sentence
The PSR Unit shall prepare monthly PSR data reports, by complaint category and vehicle mode, to provide statistics on system performance.
The PSR Unit, upon completion of intake and determination of report viability (no disqualifying elements), will electronically transmit the PSR report to the respective Operating Division for investigation and resolution, with a cc transmittal cover to the Operations Division SOM.
All PSR’s will be acknowledged as being received and processed by the PSR Unit with a written response (mail or e-mail) to the complainant.
The Customer will be informed by the PSR Unit that the report cannot be formally processed.
Such reports will be reviewed and compiled by the PSR Unit as ‘miscellaneous reports’, categorized by complaint type, mode of equipment, service, etc.
The PSR Unit will attempt to research the report using the provided information and reasonable extrapolation of existing MUNI data, to insure that every attempt to process a report is made.
The PSR Unit will provide a letter of acknowledgement to all Customers, regardless of whether a report will be processed as a PSR or not.