Production Uptime definition

Production Uptime. Production Uptime represents the amount of time in a given month that Customer has the ability to log in or access the Cloud Services user interface (or authenticate to APIs) and perform associated scanning related activity. Production Uptime is measured by Onapsis in a given month by the following calculation: Production Uptime = (Potential Uptime – Cloud Services Interruption Time) / (Potential Uptime – Exclusions).
View Source
Production Uptime shall be measured using the formula: Production Uptime % = [1- (Production downtime) *100%]). For example, if hosting is unavailable for a total of 200 minutes in a 30-day month, then Production Uptime is [1-(200/43,200) *100%] = 99.5%. Planned outages may only take place with at least twenty-four (24) hours advance written notice from Licensor to Licensee, such planned outages shall not count as Production downtime. Priority 1 - Urgent: The error or issue renders the Solution inoperative or causes a complete failure of the Solution Assigned resource will respond to the problem report within thirty (30) minutes Assigned resource will resolve the problem within four (4) hours
View Source

Examples of Production Uptime in a sentence

  • NetWitness shall measure and report on minutes of Potential Production Uptime, Production Downtime, and Production Availability for the Service Offering in the Production Environment.

  • The balance of each purchase order shall be invoiced to Company upon the submission Batch Records duly approved by Manufacturer to Company for the batches of Product manufactured for such purchase order.

  • Grey Wall will measure the Production Uptime for each downtime event and in the aggregate each month during the Term, and, upon written request of Customer, report the results to Customer within ten (10) business days of the of the request.

  • RSA shall measure and report on minutes of Potential Production Uptime, Production Downtime, and Production Availability for the Service Offering in the Production Environment.

  • Service Area: Production Uptime Objective: Grey Wall to provide 99.5% monthly uptime for Production Software Instances Measurement: For Production availability, the Production downtime shall be measured as the aggregate number of minutes during the monthly measurement period in which the Service was unavailable, divided by the total number of minutes in the monthly measurement period.

  • Target Service Level: Production Uptime is greater than or equal to 99.95% Minor Default: Production Uptime is less than 99.95% but greater than or equal to 98% Major Default: Production Uptime is less than 98% Measurement Period: Measured on a monthly basis.

  • Onapsis shall use commercially reasonable efforts to provide a 99% Production Uptime with respect to the Cloud Services during each calendar month of the Subscription License Term.

  • Additional Buyer terms Performance of the Service This Call-Off Contract will be managed by the Buyer’s responsible business team in line with the associated SLA for the Services (copy available here: ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/prod docs/Service Level Agreeme nt.pdf) • Production Uptime between 99.95% and 100% = 0 • Production Uptime between 95.00% and 99.94% = .1 • Production Uptime between 90.00% and 94.99% = .15 ● Production Uptime below 90% = .2 Guarantee See SLA for reference.

  • Patrowl commits to provide a 99.00% Production Uptime with respect to the Hosted Services during each calendar month of the subscription term.