Product Support Engineer definition

Product Support Engineer or “PSE” means an EDC staff member performing Base Services in the Product Support Line of Business.
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Examples of Product Support Engineer in a sentence

  • Macromedia's support hereunder is limited to the Macromedia Products and shall include the following: Direct access to a Macromedia senior level Product Support Engineer with anticipated 2 hour response time Unlimited support for two authorized pre-named contacts during the hours listed above (3 contacts for Jrun/ColdFusion Combined Gold Support; 4 contacts for Macromedia Full Product Gold Support) 24x5, Monday through Friday, Production Server Down Support.

  • Local Office * Product Support Engineer (PSE) Handles the local customer requests that related to products and technology, performs escalation, and implements the solution given by the regional expert team or HQ expert team.

  • Qualified Production Server Down incidents will be dispatched within 1 hour to a Product Support Engineer to begin work on isolating the problem.