process perspective definition
process perspective means understanding businesses in terms of all their individual processes. It is only one way of modelling organisations, but it is a particularly useful one. Operations and process management uses the process perspective to analyse businesses at three levels: the operations function of the business; the higher and strategic level of the supply network; and at a lower operational level of individual processes. Within the business, processes are only what they are defined as being. The boundaries of each process can be drawn as thought appropriate. Sometimes this involves radically reshaping the way processes are organised; for example, to form end-to-end processes that fulfil customer needs. Operations and process management can make or break a business. Well-managed operations and processes can contribute to the strategic impact of the business in four ways: cost, revenue, investment and capabilities. Because the operations function has responsibility for much of a business’s cost