Problem Management Record definition
Problem Management Record or “PMR” means a record documenting support actions taken in response to a Customer’s request for support in connection with a suspected Problem.
Problem Management Record or “PMR” means a record documenting support actions taken in response to a Customer’s request for support in connection with a suspected Problem. “Product Unique Attachment” is a document entitled Product Unique Attachment which contains the terms and conditions unique to a specific Product. “Repair” or “Repaired” means all required repair activity including, disassembly, failure analysis, testing, component recovery, rework, warranty process, packaging, final testing, and all other processes reasonably necessary to ensure Products, which are sent to Supplier for repair within or outside of the relevant Product warranty, meet all the functional performance requirements applicable to newly manufactured Products in accordance with this SOW or relevant WA. “Turn Around Time” or “TAT” means the elapsed time from the date of receipt acknowledgment of a Product arriving at Supplier’s location for Repair until shipment notice of Repaired Product back to Buyer. “Yield” means the relationship between Product sent to Supplier for Repair and the CSP returned to Buyer. 2.0 Product Definition 2.1
Examples of Problem Management Record in a sentence
Problem Management Record (“PMR”) means a record created when a customer makes the initial support request.
For each Service request, Servicer will assign a Problem Management Record ("PMR") number to be used by Servicer and you in all communications concerning the request, including status and closure of the PMR.
Buyer will perform the following ▇▇▇▇▇ ▇ support responsibilities: • Create the Problem Management Record (“PMR”); • Obtain from Customer a description of the Problem); • Search for any known resolution(s) relevant to the Problem; • If a resolution to the Problem is known, specify such resolution to Customer; • Pass the PMR to ▇▇▇▇▇ ▇, and update the PMR documenting ▇▇▇▇▇ ▇ actions.