Pro-Tek definition
Examples of Pro-Tek in a sentence
ProTek Care Customers’ calls will be answered ahead of non-ProTek Care customers, but still in the order they are received amongst ProTek Customers.
Customers may buy into ProTek Care through any of NewTek’s authorized sales channels during the original 12-month Warranty Period for eligible products.
Starting Coverage Date is the date that coverage commences under ProTek, and unless otherwise expressly agreed by NewTek, is the Product Delivery Date.
NewTek will receive RMA’d product for Repair under ProTek Care, screen the product for completeness and for compliance with ProTek requirements and any restrictions to coverage, and notify the Customer should there be any problems found with the shipment.
ProTek Care calls, taken as a whole, will conform to the Average Speed of Answer indicated in Exhibit A.
Equipment received at NewTek and determined not to fall under these restrictions, or where Customer is currently in breach of the Agreement, will not be serviced under the ProTek Care program and NewTek will not be liable for ProTek return shipment.
In addition to priority access, ProTek customers will have extended access to telephone support, with extended weekday and weekend hours.
For new Products purchased concurrently with ProTek, register the Products with accurate information with NewTek within ten (10) days of delivery of Product to Customer.
In such case, ProTek Care coverage will be assigned to the new owner for the duration of the Term, with the new owner acquiring the same benefits and renewal rights, provided the Transferee accepts and undertakes all obligations of this Agreement, and provided NewTek accepts the Transferee as meeting to NewTek’s satisfaction that the Transferee can comply with the terms hereof pertaining to care of the Product and credit.
The renewal option is not available for any product with a planned End of Service date within fifteen months of renewal, or if the ProTek Care program is no longer available for the full Renewal Term, or if Customer has breached the terms, including payment terms, of this Agreement.