Priority Incident definition

Priority Incident. A P4 incident is a minor issue that does not adversely impact any process or function that may be seen more as an inconvenience that requires a minor workaround to restore functionality.
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Priority Incident. A P3 incident is applicable when the issue affects any Customer business process or function that does not qualify as a Critical Outage or High Priority Incident.
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Examples of Priority Incident in a sentence

  • Any failure of Provider to meet the Response Times or Resolution Times in connection with any Emergency or High Priority Incidents shall constitute a Default for the purposes of this Schedule 4.1; provided, however, that if Provider has used its best efforts to provide a Resolution to an Emergency or High Priority Incident within the applicable Resolution Time, such Default shall not constitute a breach of this Agreement.

  • Any failure of Provider to meet the Response Times or Resolution Times in connection with the resolution of any Medium or Low Priority Incidents shall constitute a Default for the purposes of this Schedule 4.1; provided, however, that if Provider has used its commercially reasonable efforts to provide a Resolution to a Medium or Low Priority Incident within the applicable Resolution Time, such Default shall not constitute a breach of this Agreement.

  • In the event that an escape occurs, the transportation officer shall exhaust all resources immediately available to him/her in apprehending the subject and immediately notify appropriate Department personnel in compliance with DOC Policy 1.1.6, Priority Incident Reporting and Acting Director System.

  • The Digital Content Provider shall acknowledge receipt of the LEA’s Incident Priority Incident Description Response Time Service Level* • >95% of the end users at a school are unable to access or use the service.

  • Incident Priority Incident priority for a defect is determined using the guidelines below: P1 Any defect that causes an instance to be unavailable.

  • Incident Priority Incident Description Response Time Service Level* Priority 1: • Service is down or unavailable; or • Service function is so severely impacted that there is, or if the Incident is not resolved there will likely be, a halt to LEA’s business; or The Digital Content Provider will respond to and commence efforts to fix a Priority 1 Incident within 2 hours after notification of such Incident from MCPS.

  • Once an Incident has been resolved or worked around, IPC will notify affected Customers as soon as reasonably possible and, for a High Priority Incident, will communicate the results of the root cause analysis within 24 hours of resolution of the Incident.

  • If an escape occurs, the transfer officer shall exhaust all resources immediately available to him/her in apprehending the subject and immediately notify appropriate Department personnel in compliance with DOC Policy 1.1.6 Priority Incident Reporting ▇▇▇▇▇://▇▇▇.▇▇.▇▇▇/Policy.

  • Provider’s liability to a Recipient Party for Availability Credits, Performance Event Credits, Emergency and High Priority Incident Service Level Credits, and Medium Priority Incident Service Level Credits are collectively capped at 100% of the total Payment Processing Fees paid by that Recipient Party during the applicable Measurement Period.

  • Incidents will be routed and addressed according to the following: 1 – Critical Priority Incident that renders the Software inoperative, does not permit Customer or its Authorized Users to be able to access the Software as described in the Documentation or causes the Software to fail catastrophically.