Priority Code definition

Priority Code means the classification for all incidents raised with the Helpdesk as defined below in clause 4.2;
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Priority Code. The classification system for all incidents raised with the Service Desk as fully defined in Paragraph 4 below;
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Priority Code means the rating assigned to categories of STRs.
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Examples of Priority Code in a sentence

  • The QoS technique developed by the working group, also known as class of service (CoS), is a 3-bit field called the Priority Code Point (PCP) within an Ethernet frame header when using VLAN tagged frames as defined by IEEE 802.1Q.

  • CoS: The QoS technique developed by the working group, also known as class of service (CoS), is a 3-bit field called the Priority Code Point (PCP) within an Ethernet frame header when using VLAN tagged frames as defined by IEEE 802.1Q.

  • Priority Code Explanations P1 Priority ONE is used for system faults where there is a major impact on normal operation of the system.

  • Priority Code - A simple code assigned to Incidents, Problems and Known Errors, indicating the seriousness of their effect on the quality of IT service.

  • Panopto will use commercially reasonable efforts to address Errors based on Priority Code in accordance with the table below.

  • Priority Code Description Target Response Time2) Target Resolution or Workaround Time2) P1 Critical 6 Hours 3 Business Days P2 High 1 Business Day 5 Business Days P3 Medium 2 Business Day Issue dependent P4 Low 3 Business Days Issue dependent P5 Very low 3 Business Days Issue dependent A clearly identified hardware defect will be handled the following way.

  • The Priority Code indicates the urgency with which SUPPLIER must respond to the TR.

  • The TR Priority Code may be reclassified by SUPPLIER upon consent by DGC.

  • Business Impact Priority Code Priority Definition Target Response Times Target ResolutionTimes Support Hours P1 – Urgent (Severity 1) A critical failure in operational activity of the Services, or an Error that causes the Services to be severely impacted or completely shutdown, or Customer’s use of the Services is impossible, where no workaround is available.

  • DGC will use the nature of the problem and the business situation to determine the Priority Code.


More Definitions of Priority Code

Priority Code. A: Software down and cannot be brought up or Software failing once or more a day causing serious disruption for BT-Commerce One shall commence work on the problem and/or rectification of the fault immediately upon receipt of notification by BT and shall continue the work until the problem is resolved and/or the fault is rectified. Commerce One shall use its best endeavours to resolve a Priority Code A problem and or by-pass or rectify a priority Code A fault within two (2) hours of receipt of report from BT of the said problem or fault.
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