Priority A" definition
Examples of Priority A" in a sentence
One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties.
OSI backup support services shall be provided seven (7) days per week, twenty-four (24) hours per day for Priority A errors and during normal working hours for other errors.
Licensee shall report all Errors in the Licensed Software to Selectron in sufficient detail, with sufficient explanation of the circumstances under which the Error occurred or is occurring, and shall reasonably classify the Error as a Priority A, B, or C Error.
Low Priority A situation where the hosted system has complete functionality and is still accessible by CORHIO, all customers and users.
In the event of a Priority A Error, Selectron shall, within two (2) hours of receiving Licensee’s report, commence verification of the Error.
Said OSI services shall be provided seven (7) days per week, twenty four (24) hours per day for Priority A errors and during normal working hours for other errors.
In reporting any Error, the Customer’s Administrator will describe to ESO’s Customer Service Representative the Error in reasonable detail and the circumstances under which the Error occurred or is occurring; the Administrator will initially classify the Error as a Priority A, B or C Error.
Priority A category used to identify the relative importance of an incident, problem or change.
One Critical Priority: A problem where the Opus service is unavailable or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third- parties.
Shall High Priority A must-have Will Medium Priority Perceived as a necessity but not required to meet minimum product requirements.