Prime Support definition

Prime Support means the assistance which is provided to users of a CCC product incorporating the Licensed Programs as specified in CCC's customer license agreements or otherwise provided by CCC.
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Examples of Prime Support in a sentence

  • The scope of the Support is based on the level (for example, Self-support, Prime Support or Ultra Support) and type of Subscription Services you purchased.

  • Upon receipt from Subscriber of a report of an Error, Blue Medora shall use commercially reasonable efforts to begin attempting to resolve the reported Error within the following time period: Severity Prime Support Hours 8:00 am – 5:00 pm EST Off Hours* 5:00 pm – 8:00 am EST 1 - Urgent 1 Hr. 1 Hr.

Related to Prime Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Basic life support means the following: