Primary Support Services definition

Primary Support Services address all the requests opened on the support tracking system. Primary Support Services personnel will work on requests during ********************** ************. “Emergency Support Services” are provided after Primary Support Services hours for High severity requests only. When a High severity request is opened outside of Primary Support Services hours, a NeuLion support technician will be automatically notified of the new request so that it can be addressed as quickly as possible. Within *** of entering a High severity request a NeuLion support technician will update the request. Additionally, NeuLion has an Emergency Support Escalation telephone number, which is available 24 hours a day, 7 days a week, that can be used for reporting ******************** ***********************. NeuLion provides web support services within the following timeframes. Request Severity Description Fix Plan Response High Severity Requests - A “Service down” or Service operations halted condition and a manual work around is not practical. *** Medium-High Severity Requests - A suspected high impact condition associated with the Service causing significant problems. *** Medium-Low Severity Requests - An intermittent or low-impact condition associated with the Service. *** Low Severity Requests - Questions concerning performance or use of the Service. *** NeuLion uses best efforts to correct High severity requests by continually working with Company to provide a fix or work around that eliminates a “Service down” condition. EXHIBIT E
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Primary Support Services address all the requests opened on the support tracking system. Primary Support Services personnel will work on requests * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *. “Emergency Support Services” are provided after Primary Support Services hours for High severity requests only. When a High severity request is opened outside of Primary Support Services hours, a NeuLion support technician will be automatically notified of the new request so that it can be addressed as quickly as possible. Within * * * * of entering a High severity request a NeuLion support technician will update the request. Additionally, NeuLion has an Emergency Support Escalation telephone number, which is available 24 hours a day, 7 days a week, that can be used for * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *. NeuLion provides web support services within the following timeframes. Request Severity Description Fix Plan Response High Severity Requests - A “system down” or production operations halted condition and a manual work around is not practical. **** Medium-High Severity Requests - A suspected high impact condition associated with the Licensed Programs causing significant problems. **** Medium-Low Severity Requests - An intermittent or low-impact condition associated with the Licensed Programs. **** Low Severity Requests - Questions concerning performance, use, or implementation of the Licensed Programs. **** NeuLion uses best efforts to correct High severity requests by continually working with Licensee to provide a fix or work around that eliminates a “system down” condition.
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Examples of Primary Support Services in a sentence

  • All Primary Support Services documentation is maintained or archived by the Secretary of State according to the applicable records retention plan.

  • Primary Support Services includes the Accounting Division, Human Resources Division, and Purchasing Division.

  • The leadership and management functions of this activity ensure duties and responsibilities of the department are carried out in an efficient and effective manner.• Primary Support Services - includes Accounting/Purchasing and Human Resources Divisions.

  • PROGRAM ACTIVITY: Primary Support Services includes Accounting/Purchasing and Human Resources Divisions.

  • The leadership and management functions of this activity ensure duties and responsibilities of the department are carried out in an efficient and effective manner.• Primary Support Services – Includes Accounting/Purchasing and Human Resources Divisions.

Related to Primary Support Services

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Family support services means providing opportunities for

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Community support services means services authorized,

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Processing Services means any and all services necessary or convenient for operation of the Program, including the issuance of cards or the processing of transactions or settlements in accordance with applicable Payment Network Rules and Applicable Law. Such services shall include: set-up and maintenance of cardholder accounts, transaction authorization, processing, clearing and settlement, Payment Network access, cardholder dispute resolution, Payment Network compliance, regulatory compliance, security and fraud control, customer service, collections and activity reporting.

  • Transitional Services means services involving technical or specialized knowledge required to complete a project or to provide temporary consulting services to the City.

  • Related Services means the services incidental to the supply of the goods, such as insurance, delivery, installation, commissioning, training and initial maintenance and other such obligations of the Supplier under the Contract.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Educational Services means educational training provided to Entitled Students at a School;

  • Education Services means education and hostel facilities for students and scholars provided by -

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.