Primary Support definition
Primary Support means the services provided by Library to its Authorized Patrons for its day-to- day help, support, technical aid and other assistance for their use of the Library Website and Digital Content.
Primary Support means the services provided by Library to its Authorized Patrons for its day-to- day help, support, technical aid and other assistance for their use of the Library Website and DigitalContent.
Primary Support means and include, among other services as implemented by OEM, the following services to be provided by OEM to Customer.
Examples of Primary Support in a sentence
OverDrive will provide Library with training and documentation for Library’s provision of Primary Support.
Access to the web portal uses named accounts for each Primary Support Contact and these user accounts cannot be shared with other individuals.
College Account shall assign personnel with appropriate skills and expertise in computer, data processing, and related services to enable operation of the CDL Service and to provide Primary Support.
OverDrive shall provide School Account with documentation regarding Primary Support.
OverDrive shall provide College Account with documentation regarding Primary Support.
School Account shall assign personnel with appropriate skills and expertise in computer, data processing, and related services to enable operation of the SDL Service and to provide Primary Support.
OverDrive will provide Participating Library with training and documentation for Participating Library’s provision of Primary Support.
A suitable number of Partner Primary Support Persons to provide the below services.
Philips will provide Primary Support for the Products supplied by Supplier.
When Hyland is performing installation, Primary Support, or other services on behalf of ASP, ASP shall pay Hyland for such services according to Hyland's then current pricing for such services.
More Definitions of Primary Support
Primary Support means taking responsibility for the customer issue, communicating regular status updates, using reasonable efforts to determine the cause of the problem, or reproducing the problem, if possible, and working directly with Support Customers on a Product Report if required to resolve the problem. In addition, the Primary Support provider will:
(a) explain product usage; or
(b) identify product problems and resolve or provide Workarounds or Fixes; or
(c) ensure that the resolution of the Product Report or enhancement request is satisfactory to the customer;
(d) track and close all issues with Support Customers; and
(e) provide all New Versions to Support Customers.
Primary Support means services provided by ASP to its Customers for the day-to-day technical support, help and other assistance for Customers' use of the Applications.
Primary Support means any of or all of the following services to be provided by Distributor to Customers, more specifically addressed in Schedule E (still to be negotiated in good faith by Supplier and Distributor):
2.12.1 Providing the Customer with a reasonable level of assistance in installing the Product(s).
2.12.2 Providing the Customer with a reasonable level of training.
2.12.3 Providing technical advice to the Customer on using the Product(s) by means of telephone or on-line support.
2.12.4 When a Customer reports a software error, accessing Supplier's error tracking system to determine whether the error matches an error previously reported and whether a software patch, a change to the current version of the Product, or other recommendation has been identified as a response to the error.
2.12.5 Providing the Customer a reasonable level of assistance in installing any available software patch or version of the Product or in implementing any recommendation or solution to deal with software errors.
2.12.6 With regard to software errors not matching those in Supplier's error tracking system, acquiring and using tools required to acquire diagnostic reports, memory dumps, and other materials, and providing and employing such diagnostic services as may be required by the circumstances or requested by Supplier to aid in resolution of software errors.
2.12.7 Providing such other assistance to Supplier in dealing with Product errors as Supplier may request.
2.12.8 Providing Customer assistance in implementing fixes or recommendations as implemented by Secondary Support.
Primary Support means the support provided to end-users of the Licensed ---------------- Programs including without limitation responding to end-user telephone calls and providing information to end-users relating to the features and behavior of the Licensed Programs which is described in the Documentation, Axum tips and technical notes, or written form (including email and facsimile).
Primary Support means and include, among other services as implemented by Konica Minolta, the following services to be provided to Customers and/or Authorized Dealers:
a) Providing support for all applications and hardware that Konica Minolta has sold or licensed to the Customer, the use of which by the Customer is necessary for the successful operation of the Software, including but not limited to support of networks, operating systems, workstations, printers, and file transfer, emulation, communications and database systems as the Software is intended to function.
b) Providing the Customer with a reasonable level of training for use of the Software and any associated applications and hardware.
c) Providing day-to-day help and support to the Customer as a first point of contact for the Customer’s use of the Software.
d) Providing the Customer with on-going applicable technical advice and support on using the Software through various means, including but not limited to, complying with the Technical Support Requirements set forth in Attachment 1 to this Agreement.
e) When a Customer reports a Software Error, promptly reporting such Error to Vendor in writing (including by email), and, if available, accessing any help desk or Error tracking system Vendor offers to determine whether the Error matches an Error previously reported and whether a Software patch, an Upgrade or Enhancement, a change to the current version of the Software or other recommendation has been identified as a response to the Error.
f) Providing the Customer with a reasonable level of assistance in supporting any available Software patch, Upgrade or Enhancement of the Software, or in implementing any recommendation or solution to deal with Software Errors reported to Vendor or not matching those in Vendor’s Error tracking system.
g) In regards to any properly reported defect(s), meaning non-conformity to functional specifications mutually agreed upon by Konica Minolta, the Vendor and the Customer, in any configurations of the modules of the Software created by the Vendor or any integrations of the Software with other applications, software or hardware, configured or created by Konica Minolta and/or the Vendor confirmed by Konica Minolta and the Vendor, in the exercise of its commercially reasonable judgment, Konica Minolta shall: (1) use its commercially reasonable efforts to correct such defect(s); and (2) provide the correction(s) for such defect(s) to the Customer. Konica Minolta shall attempt to confi...
Primary Support means and include, among other services as implemented by Konica Minolta, the following services to be provided to Customers and/or Authorized Dealers: