Premium Plus Support definition

Premium Plus Support means Standard Support that is optionally upgraded by CUSTOMER, against the execution of an Order, to 24/7 accessibility only for incidents with the highest priority.
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Premium Plus Support means Standard Support that is optionally upgraded by CUSTOMER, against the
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Examples of Premium Plus Support in a sentence

  • Advance Replacement Option (Premium And Premium Plus Support): During an active Support Services term, where the Service Pan Level purchased by Customer includes the Advanced Replacement option, Entrust will ship a replacement unit by the end of the next Business Day following receipt of Customer’s report and acknowledgement by Entrust that a Product set forth in the Order has experienced a Problem which is covered by Support Services under this Section 9.3.

  • Customer will identify a maximum of three (3) Administrators to receive support portal access for Standard Support Services and an unlimited number of Administrators for Premium Support Services and Premium Plus Support Services.

  • This issue impairs some 1 business day 1 business day Severity Level Description Initial Response Time for Direct Support Initial Response Time for Premium Plus Support operations but allows Customer to continue to function.